Customer Care - Dallas, Irving, TX

She was very professional, kind, and informative which is rare with customer service these days. I hope to be connected with her every time I call.

Michael got back in touch with me after he apoke to a colleague and was able to piece together a challenge we had with a wire transfer. I very much appreciated that he took the time to call back as it is frustrating to have to speak with a...

Do your job correctly the first time so I dont have to call and get transferred 3 times to attempt to get the escrow analysis fixed

I called because my online banking indicated payment was made , then reversed, but BSI customer portal showed payment WAS complete. Michael was very responsive & reassuring that all was in order. He said if the information he was looking at...

I could not access my year end reports through my on line account and Estela was able to send me a copy by email Thank you

If all the customer service rep were on the same page

Knowledgeable & personable

the situation what I'm going through

michael was very helpful

Agent understanding and took my payment over the phone very easily