Customer Care - Dallas, Irving, TX

Helpful and courteous employee

I called to get the amount I owed to get my loan current. She said she could give it to me but it wouldn't matter since I'm in foreclosure. I had to express that I didn't know what that meant and just wanted to know how to get my loan current....

Understanding customers needs and customer service. I requested a supervisor to call back and still haven't spoken to them.

Knowledge of the representative to get issue resolved

My request was handled in a very satisfactory manner! 😊

I already did - problem solved immediately and professionalluy

Do you have a real nice team good

It was a good experience because she resolved the issue thank

Desiree was kind, professional and was genuinely interested in assisting me

Third year in a row that we have to fix your mistake with our taxes. every year has been a struggle and this year, after you all said it should be fine moving forward, to only mess up the taxes again. since owning 3 homes this mortgage company...