Customer Care - Dallas, Irving, TX

The experience went better than I expected.

I got through to her quickly and she was very helpful in answering my questions and taking care of my escrow situation - overall a pleasant experience and she provided great customer service!

I had a very clear unswears to my questions. Issue was resolved in a friendly and very pleasantmanner. Great customer service!

Knowleable representaive

Always helpful.

The issue seemed to have a simple resolution. I hope it was However, I need to know that it got resolved

Called. No wait time. I could easily understand the person helping me (spoke English) . sent me what I needed.

Estela was knowledgeabl. More importangly she took time to understand my issue and if didn't have an answer knew who would be able to. honestly, it just felt like she really cared. I don't know why more resources are put into call centers ....

She listened and understood my concern

Good afternoon, We have had an ongoing issue with a mortgage payment since last August. We asked for a payment deferral since my husband was retiring and there was a 45-60 day lag between his active-duty paycheck and his retirement paycheck....