Customer Care - Dallas, Irving, TX

Better customer service representative that can help resolve questions.

Elizabeth was very friendly and helpful!

This is not a Michael thing, this is a BSI thing.Listen to the call. I'm not going to do your job for you.We are done with BSI, never to return. We will also be clear with everyone we know that our experience was awful from beginning to end....

Brandon explained the situation regarding bank having difficulties receiving electronic payment and when it would be resolved

ericka was nice and fast at resolving my call !

Lorraine was kind, patient and let me know what was going on and we came up with a plan of support.

First of all, the friendly tone and attitude throughout the entire call was great. She was able to tell me exactly what I needed to resolve my issue. Now is it the best resolution? No! But, it is the only option avalible by BSI. If BSI would...

Elizabeth was patient, professional and explained the process.

Tamara immediately recognized and agreed with my problem. She immediately took action to reimburse my second payment. We don't know why it happened but (my) operator error cannot be ruled out.

Very polite and knowledgeable