Customer Care - Dallas, Irving, TX

Quick and easy.

Desiree answered all my questions and looks to have resolved the issue

She did what I asked

BSI bought my mortgage loan in December of 2021 and within a month problems started. BSI was unwilling to work with me when the issues started which resulted in me having to file bankruptcy in order to keep my house. I deployed to Asia in fall...

My question was andwered quickly.

As previously stated, I received a call from BSI while I was at work. The voicemail stated that I needed to call back that BSI needed to speak with me. I was concerned something was wrong so I excused myself from work to call back. No onw knew...

The person on the phone could not help me, she gave me the email address for customer service and I wrote to them and attached proof of my payment. You must have researched and found the payment as I went online on my account and found that...

made my payment the old-fashioned way over the phone out of my checking account. I enjoy talking with someone over the phone to take care of the process. Thank you, Mark.

The agent was courteous, knowledgeable and patient. Thank you for explaining why my online statement said "late" when I had plenty of time for my two week auto payment to clear.

She was kind, attentive and professional