Customer Care - Dallas, Irving, TX

Called due to our loan being transferred and payment said it was past due which it was not Kevin said he put the request in and all was taken care of the next day!! Thank you

Alanna was fine. Your written communication has not been thorough in this transition period .

He was extremely helpful. He took care of my concern immediately. I was very happy with the outcome. He did an excellent job!

Bennie was extremely helpful and knowledgeable

Mauricio provided proper direction on my issue, which I figured out later that my original payment to BSI was returned to my bank account. I then made my July payment on the BSI portal July 20.

Brandon was quick and kind

Very helpful with new account setup for auto pay.

Bennie was very helpful and polite.

I have two loans through BSI and I had to make two different login accounts. This seems ridiculous and complicates things. They have my homeowners insurance messed up, by not crediting the correct account and they say I have to fix it on my...

Problem resolved