Customer Care - Dallas, Irving, TX

ensure that your staff know when there are issues that are effecting payments so when it is brought to thier attention they know what say and how to handel it. I don't belive it was his fault he just didnt know, I am sure he was following his...

Mauricio was very helpful to me. I was very frustrated that my mortgage loan was sold without any notificatio. I was worried about my escrow & taxes being paid correctly & this person went over everything with me in depth. I appreciate how...

Michael Metts efficiently and pleasantly handled my concern.

Yoranne was professional and answered my questions and understood my concerns. BSI was very quick in providing the payoff information so my refinance could go through.

my first communication with your company, it was excellent. He gave me all the information sent me all the documentation help me set up my automatic payments. It went very, very smooth. Tell him thank you

Got through quickly , answered my question quickly and pleasantly .

The ability to talk with a live breathing human to resolve a path forward and explanation of seldem mortgage payoff actions on my behalf is gratifying.

Quick and resolved my issue

My CSR was a breath of fresh air. She was knowledgeable, helpful, and had a very pleasant , not condescending voice. I appreciated that as I have had 2 phone encounters with a cable company and retail company this month where a resolution was...

She was concerned and helpful in resolving my concerns.