Customer Care - Dallas, Irving, TX

We had a problem with our payment not getting taken out and having to be reset up. I was quite upset with the letter stating it was going to be sent to the credit bureau. Mauricio helped set up a payment and then set up monthly withdrawls....

Michael was a good communicater! Knowledgable and provided me with his name and badge number if any more issues showed up with this Bill Pay payment.

Michael was great! He was very professional, polite, and knowledgeable. He patiently answered all my questions and resolvedation very satisfied.

Everything was very easy and fast

Ericka was a complete professional. Thanks.

Resolved issue

Kevin was helpful and knowledgeable

Bennie was easy to access. I did not have to jump thru hoops to find a live voice. He was easy and relaxed.

Poor experience

Good options, good knowledge.