Customer Care - Dallas, Irving, TX

As I stated, we were a premier bank mortgage customer the loan was sold to Wesbanco. I made my June and July payment on time. I have proof of both payments. My statement now shows I have a late payment charge from Wesbanco even though my payment...

My loan was sold to BSI effective July 1st.I called before the due date of my July 1st installment and was told to hold off payment until I received my welcome letter. I finally recieved my welcome letter and invoice for the July payment in...

Clarified a concern regarding recent payment

She was very polite and helpful

had no problem with Tamara but do have an issue with BSI. I just sent over statements since my FEB 2025 PAYMENT SO YOU CAN GET MY LATE BILL STATEMENTS RESOLVED-- I HAVE NEVER BEEN LATE. I MESSED UP & SINCE YOUR COMPANY HAS TAKEN OVER YOU CAN...

Got answer

Got the answers for my questions

Answered and resolved all questions I had regarding payment and transfer of mortgage from Premier Bank to BSI

I don't think you can unless the payment I make is taken out when paid like other companies do

Polite and professional