Customer Care - Dallas, Irving, TX

The transition to this company was not seamless as they didn't have the correct mailing address which is mind blowing because the bank they bought the loan from did and it was never an issue. It gives me pause that a bank has advertisements...

Very helpful and knowledgeable

Problem resolved

Brandon answered my question and had knowledge of the situation

She could have given me the address instead of making me look for it. She was not a very pleasant person.

Questions answered with correct information. Answers were not read from a computer screen but a part of Ericka's knowledge of the business.

Bennie was very informative

Kevin, was great listened and helped us with our questions.

Responsive and easy to understand.

As I stated, we were a premier bank mortgage customer the loan was sold to Wesbanco. I made my June and July payment on time. I have proof of both payments. My statement now shows I have a late payment charge from Wesbanco even though my payment...