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Customer Care - Dallas, Irving, TX
Irving, TX
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ESTELA BARRIOS
Thanks all answers were answered
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Brandon Hailey
He was fast, efficient, courteous. Resolved issue.
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Elizabeth T
I felt heard and supported.
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Dylan Wyatt
False charge reversal needed to change the charged amount for lack of communication. He was understanding and said it should be taken care of and it was. Highly recommend taking to him. Iam not pleased with the switching banks for my mortgage...
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Brandon Hailey
Brandon was extremely helpful and kind in our call.
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Brandon Hailey
PMI deletion - while approved, I was charged for a full appraisal based on the requirement on the PMI Removal form when only a BPO was completed. I requested either a refund of the difference of cost OR to see the invoice showing $450 was charged...
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Brandon Hailey
Brandon helped solve my issue. He was very professional in the whole process.
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Michael Metts
Michael was very friendly and listened well. Didn't make me feel rushed
Reply from Michael Metts
October 29th, 2025 11:49 PM
I'm pleased to hear that you felt listened to and unrushed during our interaction, Guido. Making sure you feel comfortable and valued is important to me. If you have any more questions or need further assistance, don't hesitate to reach out....
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Alanna Evans
Very knowledgeable and great customer service
She was pleasent and answered all my questions
4031–4040 of 10605
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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