C
Customer Care - Dallas, Irving, TX
Irving, TX
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for
Marquita Bailey
thank you.
for
Michael Metts
Didn't get a satisfying answer as why they charge us late charge AND send the next bill for 2 MONTHS payment, since you received the payment 9 days prior to the due date.
Reply from Michael Metts
October 29th, 2025 11:49 PM
Thank you for sharing your concern. I understand the confusion around the billing and charges, and I want to help address this issue. Please feel free to reach out directly so that I can look into this matter and assist you further.
for
Desiree Gould
questions answered
for
Desiree Gould
Desiree was great! I think that she finally got to the bottom of things and I should find out by tomorrow if this issue was resolved.
Your company is horrible.
for
ERICKA ROBINSON
Easy interaction
for
Michael Metts
2 different people that I talked to different answers.
for
Kevin Smith
Very good! Thank you
for
Alanna Evans
I thought everything was fine.
for
Michael Metts
Right on it reassured me that they did get one payment only the chat us was on top of make payment this has never happened to me before your one of the easiest bills to pay but it wouldn't budge and then went to chat I clicked back tried again...
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for
Tamara Riley
Tamara was helpful in explaining the process. The call back time was quick.
4021–4030 of 10605
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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