Customer Care - Dallas, Irving, TX

It took a couple of phone calls...because they hadn't processed my application for auto payment.it then was resolved over the phone. I am happy we are ok now

Perfect work

Mauricio was very knowledgeable and helped me with my situation quickly and accurately.

Received answers and help i needed

This is rediculous that I can't give you a great experiene without having to type a "tell you why" to submit.

Roseanna was courteous, patient and helpful. Thank you!

Danny was patient and very knowledgeable not only with my loan with BSI, but also how my loan modification may affect the terms with my VA loan. What i appreciated most was how concise the phone call was. 10/10 customer service.

My question was answered promptly

To long for payments to post

Interaction with Michael Metts was fine. He helped me connect with someone else to try to figure things out, but my question about an unexpected "payoff" by lossdraft department did not get resolved.