Customer Care - Dallas, Irving, TX

Outstanding cus service

Online monthly statement still shows late fee in place, was apparently imposed late spring because of BSI problems processing paper checks sent by my bank. I've been attempting to resolve/remove this late fee, BSI has promised to remove, but...

Haven was great. She did mention a correspondence from BSI dated 5/9/25 that as of today 8/17 I have not received it yet. I have had another experience with my mortgage being taken over by another bank and it was a smooth transition -- I never...

Elizabeth was great and handled my call after I had to hang up twice due to being connected to a rude and sarcastic male employee

Tamara was so sweet and wasy to talk to and she made sure to address all my questions and was able to get things resolved quickey!

BSI changed my bill payment service from electronic payment to hard copy drafts. While the drafts are sent in a week before the late payment date, your company fails to credit them in a timely fashion and I receive a late fee. Michael said...

Not applicable

i was going to ask him a question and he hang up on me

Hopefully it will get better but the transition of my loan to BSI has been confusing as the communication has been so so at best

I had set up automatic payments for the 1st and 15th of every month, but the system is actually bi weekly and payment was coming out earlier and earlier, which was throwing things off. Michael helped me fix a set date so that wouldn't happen....