Customer Care - Dallas, Irving, TX

It was good.

Mauricio was fine and he apparently escalated if it and that person helped but didn't seem to fully understand our question regarding interest calculation.

Kevin was very helpfull. I know it takes time when taking over a company but my transaction has not been smooth at all. I finally got my payment corrected from June & made payment for August was mailed 7/25/2025 & as of today it has not been...

She quikcly understood my concern and resolved it quickly as well

TALKING TO MAURICIO WAS CALMING AFTER MANY ATTEMPTS TO PAY MY BILL WITH YOUR COMPANY WAS VERY FRUSTRATING. WHEN I FINALLY GOT SOME ONE ON THE PHONE THEY HUNG UP ON ME AFTER I WAS PATIENTLY WAITING. WHEN I FINALLY GOT SOMEONE TO PICK UP I GOT...

NA. no additionsl comment needed

Kevin was professional, knowledgeable and willing to discuss all three issues I needed help with. I hung up feeling heard and hopefull about a fair resolution.

Thank you very much for all your professional help

She answered all if my questions

She was very kind and helpful.