Customer Care - Dallas, Irving, TX

Very professional.

Kevin was fine!this was my first billing statement and the wording on the statement and general CYA's on the back ALL sound like I am in default or in the troubled loan catagory. Save that nasty lanuage for those that need it. My loan was just...

he knew exactly the answer to my question

Estela was fantastic! Helped with the question I had. The only issue I have, which is not her fault is that when making a payment on-line you cannot put extra towards fee's. You can only pay extra towards the principle or escrow. It would be...

To much confusion.

Issue was resolved.

Well polished representative is a great asset to your organization.

My questions were answered

Issue was resolved quickly and professionally.

very satisfied