Customer Care - Dallas, Irving, TX

Be more organized

I called regarding taking over my escrow and I braced myself for a difficult process to have it dissolved. Desiree quickly looked at my account and calmly informed me that we can handle this pretty straight forward. She instructed me what I...

Got what I needed.

Right away I was told that I will be reported to the credit beureu which scared me right away and made me concern im already stressed that I am late on my mortgage and was informing them of the reason I was hoping that there was a little compassion....

This gentleman from the start didn't really listen to what I was saying, asked me "Is there a question in here" I was trying to explain get him up to speed with an issue with duplicate July pmts in error, one returned, fees, and my question...

Was very polite and helpful

not aplicable

Haven was super helpful and pleasant to work with.

Yoranne was a great help

Answered all my questions