Customer Care - Dallas, Irving, TX

The person I spoke with was rude. I was trying to figure out why my payment was drafted prior to the draft date. Explained this is a bill pay account account it comes from so it has to be on or after the due date due to when the funds are transferred....

Thank you, thank

It was my first time being late ony house payment as well as my first house she was very helpful

Short hold time Prompt reply able to assist me

Good customer service

Friendly, understood my issue and set a plan in place to resolve my issue

Good experience with a professional.

Was just generally happy to get an answer to my question.

She was very helpful. Very polite and understanding. She resolved my concerns. Took alot of stress off of me with the financial issues. Thank

I finally found the right person. He understood my question exactly and was able to give me the information i was asking to help me make an informed decision. he was also able to answer the hypothetical questions i had for him quickly and with...