C
Customer Care - Dallas, Irving, TX
Irving, TX
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Brandon Hailey
I finally found the right person. He understood my question exactly and was able to give me the information i was asking to help me make an informed decision. he was also able to answer the hypothetical questions i had for him quickly and with...
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Brandon Hailey
Brandon clearly understood the issue and quickly resolved it.
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Kevin Smith
Rep Kevin gave excellent customer service.
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Michael Metts
Michael was very patient and took a lot of time to make things clear for me..I don't know how he did it , I drive myself crqzy. I appreciate his hel and knowledge
Reply from Michael Metts
November 8th, 2025 02:37 PM
I’m grateful for your kind words, Cathryne. It was my pleasure to assist you and ensure everything was clear. I understand that financial processes can be overwhelming, and I'm glad I could help make things a bit easier for you. If you have...
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ERICKA ROBINSON
When we first called, we had an incompetent person who was not understood or clear in speech Possible explanation, drinking alcohol?
we called back and Erika was very clear and helpful
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ERICKA ROBINSON
The process of my former bank selling my loan to a different company has caused many issues because paying my monthly loan was fulfilled the same day, and now it takes 3 to 5 business days or more for the payment to clear.
Issue resolved
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ESTELA BARRIOS
thank you
When Wesbanco SOLD WITHOUT MY PERMISSION to BSI, I was TICKED OFF! I got the letter and tried to set up my automatic payments and ONLINE account availability. The first time I called, I was told they don't have My mortgage information yet!...
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Michael Metts
He was very pleasant and easy to work with. Had no trouble understanding him and he understood what I was concerned about.
Reply from Michael Metts
October 30th, 2025 10:50 PM
It's great to hear that your experience was positive and that communication was smooth. I'm pleased I could address your concerns effectively. Should you have any further questions or need assistance, please don't hesitate to reach out.
3391–3400 of 10578
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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