Customer Care - Dallas, Irving, TX

I had what was on the face of it, a simple request to get a copy of this month's mortgage statement as I couldn't locate the copy sent monthly by mail & couldn't figure out how to do it online. I was told I'd have to request the document and...

Estela was very helpful and tried multiple approaches to addressing my problem.

I felt like she was going to work with me and help to resolve the issues.

A lottle more helpful and direct versus sending me searching fur info on website.

The personal has excelent customer service at the time of my question

Friendly and knowledgeable

Michael was very professional and patient with me. He explained the matter and fixed the issue I was so pleased, when i called I was very upset, but as soon as i heard the calmness in his voice it shifted my mood. This is our second month with...

The wait time was very reasonable. She helped me through my problem and I was done within minutes. She was very pleasant knowledgable.

NA nothing to say here at all only putting in the required number of words

Tamara Riley had a very calm laid back very professional demeanor. Very pleasant when you're stressed out and then someone calms your day down.