C
Customer Care - Dallas, Irving, TX
Irving, TX
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BOCKMAN ANNETTE
Kind patient the kind of person that isn't just doing their job. She was the kind of person that was patient and kind of
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ROSEANNA NAVA
I wish there were more Spanish-speaking staff and more interpreters.
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Tamara Riley
Great customer service
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ERICKA ROBINSON
Transition to BSI not a smooth one
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Kevin Smith
Kevin helped answer my questions. Kevin, good guy.
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Michael Metts
Michael was very effective and understood the reason of my call.
Reply from Michael Metts
October 30th, 2025 10:47 PM
It's great to hear that I could effectively address your needs and understand the reason for your call, Cindy. If there's anything more I can assist you with, don't hesitate to let me know. Thank you for your positive review.
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ERICKA ROBINSON
Your company should complete requests that they say will be completed without having to call 5 times with no results and being lied to. Completely unacceptable.
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BOCKMAN ANNETTE
called because I wanted to know what my escrow shortage was and at first I was at the tax department who apparently doesn't handle escrow or taxes. They just cut checks so then I was sent to customer service where I asked about escrow shortages...
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Dylan Wyatt
only one at BSI to resolve issue
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Michael Metts
I had what was on the face of it, a simple request to get a copy of this month's mortgage statement as I couldn't locate the copy sent monthly by mail & couldn't figure out how to do it online. I was told I'd have to request the document and...
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3071–3080 of 10564
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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