Customer Care - Dallas, Irving, TX

My payment for escrow shortaqge was allocated to escrow. When I asked how to avoid this misallocation in the future (it happened last year, too), I was told that I couldn't, but I would have to call after the payment was posted in error to...

satisfied with all my questions

Erica was knondgelable wirh amazing customer service skills

Tamara gave me reassurance that I am will be in good standing though payment was/will be late

She shared alternate solutions in my situation with his knowledge and experience

Erica was polite,patient, gave clear answers to my questions

Well, "great" is a strange word to use in this survey, but service provided was better than okay. Rather, "good" or "satisfied" may be beeter to use when talking about mortgages - rarley does one thing "great" when taking about mortgage related...

After experiencing much difficulty with AI phone system and being helped earlier in the week, I called back on late Friday. Much to my surprise, I reached Rolando. When I explained why I was calling, he understood. He quickly reviewed my account...

Assumption Loan processing delay. Buyers tried to call to get an update and were hung up on. I do not want to lose the sale of my home. Requested this be escalated to facilaite processing for a close date of 1 Oct 26.

It will be a great experience once I get the problem corrected.