Customer Care - Dallas, Irving, TX

Mr. Smith was perfectly nice. No issues. I simply want my money sent in a timely manner and that has not been done. He offered that it would be sent in the near future, but no check has yet arrived.

Overall friendliness and effective

Great Customer Service. Very polite

Good experience

Don't talk to the customer like they are slow or dumb. We are the reason she still have a job. She was more concerned with getting me to refinance.

very professional and caring about my concerns. Willing to look into it further to make sure it is all figured out correctly.

Got all the answers we needed.

Dylan was extremely professional and made sure to empathize with me and my situation . Explained everything thoroughly

Tamara was clear and confident about fixing my issue.

No additional call necessary, Marquita informed they would be following up with me.