Customer Care - Dallas, Irving, TX

My escrow account had increased and I need to understand why so much. I was able to get a detailed explanation and with help was able to resolve my concern. My call was handled professionally, informative, and friendly.

Great service

Questions answered. Issue resolved satisfactorily

My disatification is not with Marquita, it is with BSI. I asked for a late fee that was applied to my final payment be waived. My final payment was sent on time, but was refused by BSI and I was not informed that it had been refused nor for...

Mr Kevin was very polite and knowledgeable about my concerns and gave me the answers I needed!

After calling in last week dealing with someone that was not knowledgeable & left me very upset I really appreciate how Haven handled all of my concerned. She called today to let me know everything was taken care of. She went above & beyond....

Change my payment due date to the end of the month with out charging two payments in one month! I had to reverse the second payment and shut off automatic deposit and your CEO told me if I didnt I didn't pay on the 10th of every month I would...

The representative explained what my option was helped me make the escrow related payment and everything was done quickly professionally.

Erica was plesent and friendly n knowledgeable!she wasn't able to take care of an issue I am having but did her bedt

Loan #**********My husband and I initiated the short sale process in October 2025 and submitted our Loss Mitigation Application along with all required supporting documentation at that time. The short sale was subsequently denied, as the loan...