Ruoff Mortgage - Columbia City, IN
Columbia City, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM(Open now)
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Very easy process for us this time, and everything being online made it super easy as well!
Reply from Bryan Graham, Ruoff Mortgage
October 7th, 2025 04:11 PM
I'm glad to hear that the process was straightforward for you, Kathleen. Making things easy and accessible online is something I prioritize to enhance your experience at Ruoff Mortgage. If there's anything more I can help with or if you have...
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I noticed there was no #2 question .
Reply from Laura Ritchie
October 17th, 2025 03:54 PM
Thank you for your perfect rating, Jesse. If there's anything else you'd like to discuss or if you have further questions, please feel free to reach out. I'm here to help with whatever you need.
Overall Thea was great to work with. Very timely and responsive. Had some difficulties on functionality of the user portal in uploading documents. We moved up our closing date and there were a couple final items (like final wiring numbers/amounts),...
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Reply from Thea Druley, Ruoff Mortgage
October 23rd, 2025 06:23 PM
Thank you, Nick, for providing your feedback. It's reassuring to know that you found working with me both timely and responsive. I'm sorry for any inconvenience you experienced with the user portal, and I appreciate your patience as we addressed...
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Laura was fantastic! Helpful and quick with responses. She let us know every step of the process
Reply from Laura Ritchie
October 17th, 2025 03:13 PM
I'm grateful for your feedback, Eric. Ensuring you're informed at each stage is important to me, and I'm glad I could assist promptly. Should you have any questions or need further assistance down the road, feel free to get in touch. Thank...
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Laura was great at communicating and walked us through the entire mortgage process! Highly recommend
Laura was in constant contact, always ready to answer all of my questions, and quick to let me know of any changes or issues that arose. She walked me through the entire process and made it quick and easy to purchase our new home. Shes amazing!...
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Reply from Laura Ritchie
October 14th, 2025 07:10 PM
It was a pleasure assisting you through your home purchase, Taylor. Your kind words mean a lot, and I'm glad I could help make the process straightforward and efficient. If you ever have more questions or need further assistance in the future,...
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Great communication, Very helpful throughout the process.
Reply from Laura Ritchie
October 13th, 2025 03:24 PM
I appreciate you taking the time to share your feedback, Chase. I'm pleased to hear that you found the communication and support throughout the process helpful. If there's anything more I can do for you, please don't hesitate to reach out....
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Thea Druley was fantastic to work with. She was professional, responsive, and incredibly knowledgeable. She made the mortgage process smooth and stress-free, always keeping me informed and on track. I highly recommend her!
Reply from Owner
October 23rd, 2025 06:24 PM
I'm glad to hear that you had such a positive experience, Kimisha. Knowing that you found the process smooth and stress-free is very satisfying. I always aim to provide responsive and knowledgeable assistance, so your kind words mean a lot....
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She was so great helpful and kind and did everything she could to make it happen. I loved calling her she had the best attitude. Sweetest person to work with
Reply from Laura Ritchie, Ruoff Mortgage
September 30th, 2025 07:16 PM
It's heartening to read your kind words, Eric. I'm glad I could assist you and make the process a positive one. If you have any future questions or need further assistance, know that I'm here to help. Thank you for sharing your experience!
Thea is great to work with! A true class act, she is professional and easy to work with, explains everything. Would highly recommend!
Reply from Owner
October 23rd, 2025 06:25 PM
It's wonderful to hear such positive feedback from you, Veronica. . Thank you for the recommendation, and if there's anything more I can help with in the future, please feel free to get in touch.
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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