Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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Karen is just great. Prompt, even when something has been requested after hours. Very kind, great with numbers! Just a great loan officer
Reply from Karen Sims
May 4th, 2025 11:57 PM
I'm thrilled to hear that you had such a positive experience working with me. It's important to me to be prompt and helpful in all aspects of the loan process. Thank you for your kind words and for choosing Highlands Residential Mortgage, Ltd....
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Don was attentive and his team was proactive and responsive
Reply from Donald Oakes
April 30th, 2025 05:05 PM
Daniel, thank you for the nice review !
I know you and Sarah will enjoy that house and I am looking forward to seeing what you do with the "barn" .
Don
Jessica is someone we thoroughly enjoy working with on a personal and professional level. She has helped us buy two homes now, and each time she has made it a seamless experience She's a trusted partner and who we will continue to work with...
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Reply from Jessica Upshaw
April 30th, 2025 01:59 AM
I'm thrilled to hear that your experiences with buying homes have been seamless. It has been a pleasure working with you both personally and professionally. Thank you for your trust and recommendations. I look forward to assisting you and your...
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Karen is professional and very knowledgeable! She's pleasant and easy to work with. She always answers my calls immediately and keeps me and our client informed throughout the entire transaction. She's a superstar to me!
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Reply from Karen Sims
April 29th, 2025 12:09 PM
I'm thrilled to hear about your positive experience, Debbie. It was a pleasure working with you and ensuring that you and your client were well-informed throughout the transaction. Thank you for your kind words and for considering me a superstar!...
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Very professional, courteous service.
Reply from Jessica Upshaw
April 22nd, 2025 01:15 PM
I'm glad to hear that you found our service professional and courteous. It was a pleasure assisting you, George. Thank you for your kind words and for choosing Highlands Residential Mortgage, Ltd.
Consistent communication and updates throughout the whole process. Jessica was very friendly and personable. She was a pleasure to work with.
Reply from Jessica Upshaw
April 17th, 2025 10:26 AM
Thank you, Glenn, for your kind words. I'm delighted to hear that you appreciated the consistent communication and updates. It was a pleasure working with you at Highlands Residential Mortgage, Ltd. Please feel free to reach out if you need...
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Communication is excellent! Response time is quick and the level of professionalism and patience is top notch!
Reply from Jessica Upshaw
April 16th, 2025 07:00 PM
I'm thrilled to hear that you found the communication, response time, professionalism, and patience to be top-notch. It was a pleasure working with you, and I appreciate your kind words. Thank you for choosing Highlands Residential Mortgage,...
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Karen is great with communicating and overall everything she does
Reply from Karen Sims
April 16th, 2025 06:08 AM
I'm thrilled to hear that you appreciated the communication and support throughout the process. It was a pleasure working with you, and I'm grateful for your positive feedback. Thank you for choosing Highlands Residential Mortgage, Ltd.
Very organized and prompt communication
Reply from Michelle Tennyson
April 10th, 2025 10:34 AM
I'm delighted to hear that you found the communication organized and prompt, Anna. It was a pleasure assisting you, and I appreciate your positive feedback.
Knowledgable and friendly guidance
Reply from Michelle Tennyson
April 10th, 2025 10:07 AM
I'm thrilled to hear that you found the guidance knowledgeable and friendly. It was a pleasure working with you, and I appreciate your feedback. If there is anything else I can assist you with, please feel free to reach out.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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