Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Overly communicative! Made the process so easy as a first time buyer
Reply from Jessica Upshaw
April 10th, 2025 08:27 AM
I'm thrilled to hear that I could make the home-buying process easy for you as a first-time buyer. Ensuring clear communication is a top priority, and I'm glad it made a positive impact. Thank you for your kind words and for choosing Highlands...
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Don was very insightful and helped walk us through our first home purchase with ease. Thanks again Don!
Reply from Donald Oakes
April 7th, 2025 02:22 PM
Jeff, thank you for the nice review. It was a pleasure working with you and Rebecca, and I hope you enjoy that new house !
Don
Michelle was there for every step in the process and always available if I had questions. Even the title company said she made the process easy for them.
Reply from Michelle Tennyson
April 8th, 2025 08:49 PM
I'm thrilled to hear that you had such a positive experience, Paula. It was a pleasure to assist you throughout the process, and I'm glad to know that even the title company found the process easy. Thank you for your kind words and trust in...
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Excellent overall. Jessica was there for me at all moments, explained things clearly and I did it all using my phone.
Reply from Jessica Upshaw
April 8th, 2025 11:15 AM
I'm thrilled to hear that you had an excellent experience and found the process convenient using your phone. It was a pleasure to assist you, and I am glad I could provide clear explanations throughout. Thank you for your kind words and trust...
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Don was very professional and Great to work with.
Reply from Donald Oakes
April 4th, 2025 07:15 PM
David, thanks for the nice review and it was a pleaseure to work witth you !
Don
It took us 3 years to become a client of Jessica's. She continued to stay in touch over the years and the professionalism and knowledge she has gave us confidence throughout the process.
Reply from Jessica Upshaw
April 5th, 2025 11:18 AM
I'm thrilled to have had the opportunity to assist you, Scott. Your patience and trust over the years are greatly appreciated. I'm glad I could provide the professionalism and knowledge that instilled confidence throughout your mortgage process....
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Always available to answer questions. Easily accessible via text, email or phone call .
Reply from Jessica Upshaw
April 4th, 2025 06:38 PM
I'm glad to hear that my availability and accessibility met your expectations. It was a pleasure assisting you at Highlands Residential Mortgage, Ltd. If you have any more questions or need further assistance, feel free to reach out. Thank...
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Very quick responses, great comminication throughout the process, we knew what was happening when and what was next
Reply from Jessica Upshaw
April 4th, 2025 05:19 PM
I'm thrilled to hear that the communication and responsiveness met your expectations throughout the process. It was a pleasure working with you at Highlands Residential Mortgage, Ltd. Thank you for your kind words and feedback.
Jessica was helpful, quick, and accurate. She provided updates through each step of the loan process. Great customer service. They money arrived at the title company on schedule. Highlands' online portal is easy to upload documents into, and...
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Reply from Jessica Upshaw
April 4th, 2025 04:19 PM
I'm thrilled to hear that you found the loan process smooth and efficient. It was a pleasure assisting you, and I'm glad the updates and online portal were helpful. Thank you for your kind words and for choosing Highlands Residential Mortgage....
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Jessica kept us informed every step of the way. She is fantastic and I would highly recommend her. She made sure we understood everything that was happening and quickly responded to calls and question.
Reply from Jessica Upshaw
April 3rd, 2025 06:16 PM
I'm thrilled to hear that you felt informed and supported throughout the process. It was a pleasure working with you, and I appreciate your recommendation.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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