Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
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closed
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Reviews from Web
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Lisa is amazing to work with and made the whole process seamless and easy. Her attention to detail and thoughtfulness are unmatched. I Will definitely without hesitation recommend her to anyone that I come across looking for financing.
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Reply from Lisa Calfee
September 7th, 2026 12:58 PM
Steven, I'm grateful for your kind words and for sharing your positive experience. It's wonderful to hear that you found the process seamless and easy. Thank you for your recommendation; it means a lot to me!
The communication was simple, not overly aggressive and great follow up.
Reply from Jessica Upshaw
September 7th, 2026 07:39 PM
Eric, I appreciate your kind words about my communication style and follow-up. It's important to me to provide a straightforward and supportive experience. Thank you for sharing your thoughts!
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Thi was as a rough experience for us buying our new home with no fault of Karen's. Karen went above and beyond to help us get through this. We would highly recommend Karen for anyone looking to get financing. All I can say is Karen was there...
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Reply from Karen Sims
September 7th, 2026 07:23 PM
Debra, I'm grateful for your kind words and understanding during what was a challenging process. It's great to know that I could support you from start to finish. Thank you for recommending me, and I'm happy I could help with your home financing...
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This is my second loan through highlands and jessica maintain professionalism and her work ethic his outstanding, very happy with working with highlands every time and the
Reply from Jessica Upshaw
September 3rd, 2026 12:41 PM
Ted, I'm pleased to know that your experience with Highlands and my assistance have consistently met your expectations. It's great to have had the opportunity to work with you on your second loan. If there's anything else I can help with, please...
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Jessica was great to work with with, she offered great customer servic, great advice and very knowledgeable.
Reply from Jessica Upshaw
September 1st, 2026 12:38 PM
Manise, I'm glad to hear that you found my customer service and advice helpful. Your feedback about my knowledge is truly appreciated. If you have any more questions or need further assistance, please feel free to reach out.
The whole staff at Highlands did an incredible job of staying up on the task and helping me thru the process of obtaining a small loan on my home purchase in Tennessee. I work remote in Montana, and due to the challenges of going days without...
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Reply from Jessica Upshaw
August 31st, 2026 04:50 PM
Tyler, I'm pleased to hear that my team and I could assist you through the challenges of obtaining your loan in Tennessee while you were working remotely in Montana. Your kind words mean a lot, and I'm glad we could keep everything on track...
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Very easy to work with answered every question we had
Reply from Jessica Upshaw
August 28th, 2026 05:57 PM
Trent, I'm happy to hear that I could answer all your questions and make the process easy for you. If you need anything else, feel free to reach out.
Jessica has always been great during the loan process. These clients were very impressed with the communication and time she spent explaining the process.
Reply from Jessica Upshaw
August 27th, 2026 08:20 PM
Diana, I'm grateful for your feedback and pleased to know that the clients were impressed with the communication and time I spent explaining the process. It was important to me to ensure clarity and support throughout their loan journey.
We really appreciated Jessica’s clear, upfront information and the super user-friendly Highlands portal, which made document signing so easy. The loan-detail video was very helpful to my clients, and we were grateful to close on time. Overall,...
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Reply from Jessica Upshaw
August 21st, 2026 07:28 PM
Tony, I appreciate your kind words and am glad to hear that you found the information clear and the portal user-friendly. It's great to know the loan-detail video was helpful and that we were able to close on time. Thank you for sharing your...
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Great information upfront. we enjoyed the portal to make document signing easy
Reply from Jessica Upshaw
August 21st, 2026 06:09 PM
Kylee, I'm glad you found the information upfront useful and enjoyed the ease of document signing through the portal. If there's anything more I can assist you with, please let me know.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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