Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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Always a great experience working with Karen!
Reply from Karen Sims
August 3rd, 2026 03:53 PM
Chase, I'm glad to hear that you always have a great experience working with me. Your satisfaction is very important to me, and I look forward to continuing to assist you in the future.
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Karen Sims couldn't have been any nicer. She helped through out the whole process and answered all my questions with curtsey and compassion. I would highly recommend her to everyone. Thank you again Karen and all Highland Mortgage employees...
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Reply from Karen Sims
August 3rd, 2026 07:45 PM
Kathryn, thank you so much for your kind words. I'm pleased to know that I could assist you throughout the process with courtesy and compassion. Your recommendation means a lot to me, and I'm grateful for the opportunity to help secure your...
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Stacy is great!
Reply from Jessica Upshaw
July 29th, 2026 04:30 PM
Jeramey, I appreciate your kind words about Stacy. It's wonderful to hear that you had a positive experience!
I can't recommend Stacey Woods enough! She has been my daughter's lender not once, but twice, and both experiences have been exceptional. Stacey is always available to answer her phone, respond to questions, and walk you through every step...
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Reply from Jessica Upshaw
July 27th, 2026 05:43 PM
Tricia, thank you for sharing such a wonderful experience with Stacey Woods. It's clear she made a significant impact during your daughter's mortgage process, and her dedication truly shines through your words. If there's anything else I can...
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I found the her communication clear and timely always available to answer any questions
Reply from Jessica Upshaw
July 23rd, 2026 03:23 PM
Lisa, thank you for highlighting my clear and timely communication. I'm pleased to know that I was able to assist you with your questions. Your feedback is greatly appreciated.
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Don advised me from the start and was always available for questions.
He kept me updated during the entire process.
Reply from Donald Oakes
July 20th, 2026 05:20 PM
Douglas, I appreciate your kind words and am pleased to hear that my advice and availability were helpful throughout the process. Keeping you updated was important to me, and I'm glad it contributed to your experience. If you have any more...
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Jessica worked her tail off to get it to the finish line!! Highly Recommend!
Reply from Jessica Upshaw
July 20th, 2026 02:03 PM
Jeannine, I appreciate your positive feedback. I'm glad to hear that my efforts made a difference in your experience. Thank you for the recommendation!
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It closed :) Thank you
Reply from Donald Oakes
July 20th, 2026 01:42 PM
Lorry, I'm grateful for your message and happy to hear that everything closed successfully. Thank you for trusting me throughout the process!
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Very helpful in every aspect of the process
Reply from Donald Oakes
July 20th, 2026 06:47 PM
Barbara, I'm thankful for your kind words and pleased to know that I could assist you in every aspect of the process. If you have any further questions or need assistance in the future, please feel free to contact me.
Professionalism, streamlined process, attention to details
Reply from Jessica Upshaw
July 20th, 2026 07:47 PM
Denita, thank you for recognizing my professionalism and attention to detail. I'm pleased to know that the process felt streamlined for you. Your feedback is truly valued.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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