Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
for
Don was a true professional and really helped me through some trying times with this closing.
Reply from Donald Oakes
September 9th, 2025 01:14 PM
I'm grateful for your feedback, William. Navigating challenging situations during a closing can be difficult, and I'm glad I could assist. Thank you for entrusting me with your mortgage process at Highlands Residential Mortgage, Ltd. Your experience...
read more
My experience with Jessica was top tier. She was knowledgeable, professional and quick to respond to my inquiries. From beginning to end Jessica demonstrated that our Client was her first priority. The transaction was seamless. My clients trusted...
read more
Reply from Jessica Upshaw
September 7th, 2025 12:05 PM
I truly appreciate your thoughtful review, Teretha. It's wonderful to know that you felt supported throughout the process. Working creatively and ensuring that everything went smoothly was important to me, so it's rewarding to hear that this...
read more
Thanks again for all the help, Jessica! I wrote you all a review on Google too.
Reply from Jessica Upshaw
September 6th, 2025 06:34 PM
I'm grateful for your support, Christopher! It's great to know that you've also shared your experience on Google. If there's anything else I can assist with or any questions you have, please don't hesitate to reach out.
Michelle was terrific from start to finish. She was knowledgable and updated about current loan trends. She was responsive to our questions and I always felt that she was looking out for our best interests. Michelle has many years of experience...
read more
Reply from Michelle Tennyson
September 4th, 2025 04:00 PM
It's great to hear that you felt supported and informed throughout the process, Kathryn. I'm glad my experience and responsiveness made a positive impact on your journey. If any more questions come up or you need further assistance, I'm here...
read more
Excellent communication and efficiency!
Reply from Michelle Tennyson
September 4th, 2025 03:35 PM
I appreciate your feedback on the communication and efficiency, Jason. It's important to me that these aspects are as smooth and effective as possible. If you need any further assistance, don't hesitate to reach out.
Professional and knowledgeable
Reply from Jessica Upshaw
September 4th, 2025 12:46 PM
Your feedback is appreciated, Jay. I'm pleased to hear that you found the experience professional and knowledgeable. If you ever need further assistance or have any questions, feel free to reach out.
Michelle is always super to work with. She understands the clients need and thier options and communicates the best strategies to move forward with. As a realtor not only do we recommend her to our clients we have enjoyed working with Michelle...
read more
Reply from Michelle Tennyson
September 1st, 2025 01:47 AM
Thank you, Kenny, for such kind words. I truly value the opportunity to work alongside professionals like you and to assist both your clients and you with your personal purchases. Understanding clients' needs and strategizing effectively is...
read more
Clear communication and timely responses
Reply from Jessica Upshaw
August 29th, 2025 12:22 PM
Thank you, Zachrey, for highlighting the importance of clear communication and timely responses. I'm really glad these aspects stood out in your experience. If there's anything else I can assist you with or any questions you might have, please...
read more
Jessica did a great job from beginning to end in helping us with the process of getting the financing for our new home. She was personable and professional in every aspect and we highly recommend her to any who are in need of financing a new...
read more
Reply from Jessica Upshaw
August 28th, 2025 02:00 PM
Thank you for your kind words, Mark. I'm truly appreciative of your recommendation and I'm glad I could assist you throughout the home financing process. Being both personable and professional is something I strive for, so it's wonderful to...
read more
Communication, kindness, tailored care to the client, transparency . Thank you so so much to the whole team!! :)
Reply from Jessica Upshaw
August 27th, 2025 02:24 PM
Thank you for your kind words, Emily. I'm truly glad to hear that you appreciated the communication, kindness, and transparency throughout your experience. Tailoring my efforts to meet the needs of each client is very important to me, and it's...
read more
251–260 of 2333
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
