Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Jessica made yet another house purchase easy. The directions, guidance, and attention to detail are highlights from our interactions. I cannot recommend Jessica enough!
Reply from Jessica Upshaw
March 20th, 2026 03:54 PM
I'm glad to know that my guidance and attention to detail helped make your house purchase smooth. Thank you, Douglas, for your kind words and recommendation. If you ever need assistance in the future, feel free to reach out.
Michelle was very plesant to work with and I would highly recommend her to anyone looking for a lender. She responded back very quickly each time I reached out, no matter what time it was and always made sure I understood what we were discussing....
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Reply from Michelle Tennyson
March 20th, 2026 01:24 PM
It's great to hear you had such a positive experience, Tachsha. I'm glad I could assist you promptly and ensure everything was clear during your first home-buying journey. If you have any further questions or need assistance in the future,...
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Quick, friendly, individual service. Response to any questions within a short amount of time. Adaptability to changing situations with closing.
Reply from Karen Sims
March 20th, 2026 07:51 PM
Thank you for sharing your experience, Tim. It's great to hear that you appreciated the quick and personalized service. I believe adaptability is essential, especially when closing timelines shift, so I'm glad that approach worked well for...
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Very easy to work with and responded quickly to any questions I had.
Reply from Jessica Upshaw
March 18th, 2026 03:44 PM
It's encouraging to know that you found our interactions smooth and that I was able to respond to your questions promptly, Elizabeth. If you have any further questions or need assistance in the future, please feel free to reach out.
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As a first time home buyer, Don and his team made the whole process so easy. They walked through each step and helped explain everything along the way. This whole process could not have been any smoother.
Reply from Donald Oakes
March 17th, 2026 03:10 PM
Allie, it's wonderful to hear that your first home buying experience was smooth and straightforward. My goal is always to simplify the process and ensure everything is clearly explained. If you have any questions in the future or need further...
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Wonderful experience! Jessica and Team made everything seamless and easy to do. I will be recommending the J Lending Team!
Reply from Jessica Upshaw
March 16th, 2026 12:42 PM
Thank you, Bryan, for sharing your experience. I'm pleased to know that everything went smoothly for you. Your willingness to recommend the J Lending Team is greatly appreciated. If there's anything more I can assist you with, don't hesitate...
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Consistency! As a real estate agent I never have to worry if Karen is going to take up any challenge brought to her. I can guarantee my buyers that Karen will not only take care of their lending questions and needs but does so with such great...
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Reply from Karen Sims
March 16th, 2026 02:45 PM
Tammy, I really appreciate your kind words and the trust you place in me to handle challenges. It’s important to me that both agents and buyers feel supported throughout the process, and I’m glad that my approach has been helpful to you and...
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Wonderful experience! Great communication, very friendly, answered any questions quickly, and very easy to work with. I highly recommend!
Reply from Jessica Upshaw
March 13th, 2026 07:16 PM
I appreciate your feedback, Lindsay. It's great to hear that the communication was effective and that I could address your questions promptly. Your recommendation is truly valued. If there's anything more you need, I'm always available to help....
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Easy to reach, and broke down answers to be understood easily
Reply from Jessica Upshaw
March 13th, 2026 02:36 PM
I'm glad I could be of help, Mallory. Making sure information is accessible and clear is important to me, and I'm pleased to know you found it easy to reach out. If there's anything else you need in the future, please feel free to contact me....
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Communication was top notch! Speed of transaction and flow was easy to follow.
Reply from Karen Sims
March 12th, 2026 12:44 PM
I'm glad the communication and transaction flow met your expectations, Brittany. Ensuring a smooth and clear process is important to me. If there's anything else you need or if any questions arise, please don't hesitate to reach out.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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