Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Craig was Highly professional and dependable Communication was clear, timely, and thorough throughout the entire process. He made everything easy to understand and ensured a smooth closing on my first home!! I’m very grateful for his support...
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Reply from Craig B. Nichols
February 14th, 2026 09:16 PM
Tiffany, I'm really pleased to know that my approach helped you feel supported and made your first time home-buying experience smooth. Ensuring clear and timely communication is always a priority for me. Thank you for sharing your experience...
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Craig is amazing! He was lightning fast with every part of the purchasing process and made it very clear exactly what I needed to provide to close on time. His recommendation for my insurance agent was also impeccable. Best lender one could...
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Reply from Craig B. Nichols
February 12th, 2026 05:07 PM
Taylor, I'm glad to hear everything went smoothly and that you felt well-supported during the purchasing process. Ensuring a timely and clear path to closing is something I strive for, and I’m pleased that the insurance recommendation worked...
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The experience was fantastic because Craig was extremely timely on everything. he went above and beyond for us and I would highly recommend him to everyone! We will use him again in the future.
Reply from Craig B. Nichols
February 12th, 2026 02:21 PM
Thanks Ryan, I was honored to help you and your family buy this beautiful new home, may you guys enjoy it for many years to come!!
⭐️⭐️⭐️⭐️⭐️
Reply from Craig B. Nichols
February 12th, 2026 01:56 PM
Thanks Amanda, TeamWork makes the dream work!!
Jeff is easy to work with he is very professional and made the entire process pleasant and easy. Thank you Jeff
Reply from Jeffery Brooks
February 16th, 2026 05:29 PM
Thank you for sharing your positive experience, Moses. I'm pleased to know that I could make the process both pleasant and straightforward for you. Should you have any questions or need assistance in the future, please feel free to reach out....
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This is our second time working with Jeff and Highland and we could be happier! The team is responsive and knowledgeable!
Reply from Jeffery Brooks
February 13th, 2026 08:26 PM
I'm pleased to hear that your experience with Highlands and me met your expectations, Rachel. It's great to know that our team's responsiveness and expertise have contributed to a positive experience for you once again. If there’s anything...
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Good Communication.
Reply from Jeffery Brooks
February 12th, 2026 08:19 PM
I'm grateful for your feedback, Terry. Communication is a key part of what I do, and I'm pleased you found it effective. If there's anything else you need or if questions arise, feel free to reach out at any time.
All questions were answered at a timely manner and through out the whole process we had great support.
Reply from Craig B. Nichols
February 4th, 2026 01:58 PM
Thank you Mrs. Lozano, I am so happy for you guys and hope you and your family enjoy your beautiful new home!
Jeff knocked it out of the park - transparent , communicative, and knowledgeable
Reply from Jeffery Brooks
February 6th, 2026 09:51 PM
I appreciate your kind words, Andrew. I'm glad to hear that you found the process transparent and informative. It's important to me that you feel confident and well-informed every step of the way. If any questions or needs arise in the future,...
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Kept in contact with me through the whole process. Was very transparent on the process and responded to questions promptly.
Reply from Anthony D'iorio
February 5th, 2026 03:48 PM
I appreciate you taking the time to share your experience, Charles. Keeping open communication and remaining transparent throughout the process is something I strive to provide for all my clients. I'm glad I could address your questions promptly....
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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