Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Jeffery, Kristina, and Robert all responed timely when ever i had a question. They also made it easy for me to understand any of the documents when needed.
Reply from Jeffery Brooks
February 5th, 2026 02:22 PM
Skyler, your acknowledgment means a lot. I'm glad to know that my communication, along with Kristina's and Robert's, was prompt and helpful for you. Ensuring clarity in understanding documents is a priority for me, and I'm pleased it made things...
read more
I could not have imagined a better first-time homebuying experience than with Craig. From the start, he was communicative, down-to-earth, and willing to share his extraordinary insight. My fiance and I had a lot of questions, and he was always...
read more
Reply from Craig B. Nichols
February 1st, 2026 03:34 PM
Cari, I’m truly gratified to know that your first-time homebuying experience was so positive. It was a pleasure to work with you and your fiancé and to help guide you through each step of the process, even during the busy holiday season. I'm...
read more
The best at what he does
Reply from Craig B. Nichols
January 31st, 2026 02:20 PM
Thank you Chris, I was honored to be a part of your home purchase journey!! Enjoy your beautiful new home!
Everything went smooth and as expected during the entire process
Reply from Jeffery Brooks
February 2nd, 2026 02:23 PM
Thank you for sharing your experience, Charles. It's great to know that everything proceeded smoothly and met your expectations throughout the process. If you have any other questions or need assistance in the future, please don't hesitate...
read more
A seamless experience. Craig managed several curveball with ease and urgency. Highly recommend!
Reply from Craig B. Nichols
January 29th, 2026 05:17 PM
I'm glad to hear that your experience felt seamless and that I could effectively handle unexpected challenges. Thank you for your strong recommendation, Kimberly. It was a pleasure working with you, and I'm pleased I could meet your expectations....
read more
Craig was very patient, knowledgeable, and always willing to answer questions. He took the time to explain everything clearly and made the process feel much less stressful. Highly recommend!
Reply from Craig B. Nichols
January 29th, 2026 04:20 PM
Thank you Ms. Cordova, it was my great pleasure getting you guys into this beautiful new home! I hope you & Chris enjoy it for many years to come!!
Craig and his team were on top of the ball from start to finish. As a Realtor®, there is nothing I appreciate more than a lender who picks up my call when I need him, who is proactive, and is trustworthy for me and for my clients. Craig made...
read more
Reply from Craig B. Nichols
January 27th, 2026 05:01 PM
I appreciate your thoughtful review, Sarah. It's been my priority to stay responsive and proactive, and I’m glad this resonated with you and your clients. Attending the closing day was a special moment, and I'm pleased to have been a part of...
read more
Very professional and honest. Made the whole process very easy And communicated very good
Reply from Jeffery Brooks
January 29th, 2026 03:00 PM
Thank you for sharing your positive experience, Eric. I'm pleased to hear that my approach was seen as professional and honest, and that it contributed to making the process straightforward for you. Effective communication is something I prioritize,...
read more
Working with the Highlands Residential team of Jeffery Brooks, Robert Jones and Lori Mahler was a wonderful expereince. From the application process to the funding of my loan, I felt encouraged and supported to make it to the finish line. The...
read more
Reply from Jeffery Brooks
January 29th, 2026 08:50 PM
I appreciate your feedback, Jacqueline. It’s wonderful to hear that you felt supported throughout your journey with us at Highlands Residential Mortgage. Clear communication and accessibility are key in such an important process, so I'm glad...
read more
Jeff Brooks and his team are phenomenal and helped me through all of the bumps and communications that needed to be done walked me through it all with patients and understanding that this was my first time purchasing a home.
Reply from Jeffery Brooks
January 26th, 2026 07:27 PM
I appreciate your kind words, Helene. It was a pleasure to guide you through your first home-buying experience. Addressing any concerns with patience and support is important to me, and I'm glad we could make the process as smooth as possible...
read more
111–120 of 1653
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
