Melissa Hoover
Senior Loan Officer/Sales Manager
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
My wife and I co-bought a house with friends. Melissa and her team were amazing! They got us from contract to close in less than 3 weeks. They even scrambled to the rescue when we had a last second paperwork issue. They are an A+ team!
Melissa was timely in addressing my concerns, and made the whole homebuying process smooth. I am a first time homebuyer and she explained everything to me and my husband in an easy to understand manner without making me feel silly for asking...
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Very helpful with us older folks,who are technically challenged
Mel was so friendly and helpful through every step of the process. Our housing market is competitive; when you find a house you want to put an offer on, you have to move quickly. Mel was incredibly responsive and quickly turned around numbers...
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Melissa's expertise coupled with her excellent customer service is unmatched. My settlement was very long (March through May) due to the seller's desire to close May 31st. Throughout the entire process Melissa and her team went above and beyond...
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Caring and helpful service
Melissa and her team were extremely knowledgeable and helpful in our refinancing experience.
Rick and Melissa are the best. We have done around 4 transactions within last 3 years and all were handled very professionally and courteously. I will reach out to them next go around as well.
We have used Highlands on multiple occassions and you guys have always come through to get our loan done. Thanks
Melissa was very responsive and kept up with everything. She was more than flexible when we threw a couple curve balls her way. She was wonderful and pleasant to work with
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Adjustable Rate Mortgages
DSCR Loans
Cash-Out Refinances
Interest-Only 40-Year Mortgage
Home Equity Loan
Bank Statement Loans
Specialities
Purchase
Refinance
Mortgage
Home Loans
Conventional
VA
FHA
USDA
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1992
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 195039
Hobbies
- Family time
- Reading
- Golf - when I get my knee redone!
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