Melissa Hoover
Senior Loan Officer/Sales Manager
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Mel,When I say this is the perfect lender for the job I can’t stress that enough. She quite literally took me under her arms and walked me through A LENGTHY process but the end result left with me more than I could ever imagined. I absolutely...
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Reply from Melissa Hoover
July 21st, 2026 12:30 AM
Drew, you did this! Congratulations on your new home. Thank you so much for your kind words! It was truly a pleasure helping you through your homebuying journey. Buying a home can feel overwhelming at times, and I'm so glad I could provide...
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Melissa is always the first person we turn to whenever we have mortgage needs. We've trusted her for nearly 20 years because she is incredibly knowledgeable, responsive, and genuinely cares about her clients. She is very customer-focused and...
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Reply from Melissa Hoover
July 21st, 2026 12:30 AM
Thank you both so much for your incredibly thoughtful words. Your trust and friendship over the past 20 years truly mean the world to me.It has been an honor to be your mortgage resource through the years, and I'm grateful that you've continued...
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Melissa had the patience of a Saint in dealing with my first time home Buyers. It was a several year experience with several contracts offered. She is ALWAYS professionsl and very knowledgeable of the current market and conditions. Always looking...
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Reply from Melissa Hoover
July 8th, 2026 12:55 AM
Thank you so much, Carole, for your incredibly kind words. They truly mean so much, especially coming from someone who was both Stephanie's mom and their trusted Realtor. It was a privilege to work alongside you throughout this journey. While...
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Mel is 10/10. She answered all of our questions, setup calls when we were confused/anxious/needed reassurance in the process. I know we were a handful at times but she was so clear in communication on all steps in the process. She really made...
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Reply from Melissa Hoover
July 8th, 2026 12:53 AM
Stephanie & Ryan, thank you both so much for your incredibly kind words! It was truly an honor to be part of your first homebuying journey. Please don't ever think you were "a handful"—asking questions and wanting reassurance is exactly what...
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Melissa was friendly easy to work with. The process was very smooth.
Reply from Melissa Hoover
July 1st, 2026 06:43 PM
I'm glad to hear that you found the process smooth and enjoyed working with me, Amanda. Your feedback about my approachability is greatly appreciated. If you have any more questions or need assistance in the future, feel free to reach out.
Melissa communicated clearly, on a regular basis, and answered questions no matter how small. It's rare to find someone that is so friendly and helpful that makes the difficult process of buying a home so easy. I can't recommend her enough!...
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Reply from Melissa Hoover
June 28th, 2026 06:01 PM
Thank you so much for your thoughtful recommendation! It truly means the world to me. I'm so glad you felt informed and supported throughout the process. Buying a home is one of life's biggest milestones, and my goal is always to make the financing...
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Melissa, I shared with our clients how much I appreciated your support and communication throughout. You and your team were fantastic to work with and I'll absolutely pass along your details. Have a great summer.
Reply from Melissa Hoover
June 29th, 2026 04:57 PM
Thank you for sharing your appreciation, Dallen. I'm glad to hear that you found our support and communication valuable. It was a pleasure working with you, and I look forward to any future opportunities. Have a wonderful summer!
thank you Melissa! we found our perfect home with your help. Your quick responsiveness and analysis was amazing .
Reply from Melissa Hoover
June 15th, 2026 06:13 PM
I'm so happy to hear that I could assist you in finding your perfect home, Elena. Your kind words about my responsiveness and analysis mean a lot. If you need anything else or have questions down the road, please feel free to reach out.
Good advice and requesting right documents on time
Reply from Melissa Hoover
May 21st, 2026 01:09 PM
I'm pleased to know that you found the advice helpful and appreciated the timely document requests, Cecilia. It's important for me to support and guide my clients efficiently. If you have any more questions or need further assistance, please...
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Melissa was great to work with and communicating throughout the process
Reply from Melissa Hoover
May 11th, 2026 04:26 PM
I'm glad to hear you found the communication effective, Brandon. It’s important to me to keep the process smooth and transparent. Thank you for your kind words, and if you have any questions in the future, don't hesitate to reach out.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Adjustable Rate Mortgages
DSCR Loans
Cash-Out Refinances
Interest-Only 40-Year Mortgage
Home Equity Loan
Bank Statement Loans
Specialities
Purchase
Refinance
Mortgage
Home Loans
Conventional
VA
FHA
USDA
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1992
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 195039
Hobbies
- Family time
- Reading
- Golf - when I get my knee redone!
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