Melissa Hoover
Senior Loan Officer/Sales Manager
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture...... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
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Reviews from Web
thank you Melissa! we found our perfect home with your help. Your quick responsiveness and analysis was amazing .
Good advice and requesting right documents on time
Reply from Melissa Hoover
May 21st, 2026 01:09 PM
I'm pleased to know that you found the advice helpful and appreciated the timely document requests, Cecilia. It's important for me to support and guide my clients efficiently. If you have any more questions or need further assistance, please...
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Melissa was great to work with and communicating throughout the process
Reply from Melissa Hoover
May 11th, 2026 04:26 PM
I'm glad to hear you found the communication effective, Brandon. It’s important to me to keep the process smooth and transparent. Thank you for your kind words, and if you have any questions in the future, don't hesitate to reach out.
We had a very interesting situation where, we put an offer in on a home and found out that the seller would not accept our pre-approval from another company. We were connected to Melissa and within a couple of hours had to meet, get acquainted,...
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Reply from Melissa Hoover
May 5th, 2026 08:57 PM
Michael and Meghan, thank you both so much for your incredibly thoughtful words. Your situation came together very quickly, and I know it could have easily felt overwhelming and stressful. I’m so grateful we were connected and able to work...
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Quick responses, easy to work with.
Reply from Melissa Hoover
May 5th, 2026 08:55 PM
Thank you so much, Bobby! I really appreciate your kind words. It was truly an honor to help you through this important milestone. Best wishes for the sale of your home! I know Heather will get it sold fast! Thank you again for your trust —...
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Melissa always stayed on top of things and kept in communication on everything.
Reply from Melissa Hoover
May 5th, 2026 08:52 PM
Thank you so much, Heather! I truly appreciate your kind words. Communication is incredibly important to me, and I’m so glad you felt supported every step of the way. It was a pleasure working with you and helping keep things moving smoothly...
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I was treated like family, and the experience was great. Anytime I called even without an appointment Melissa answered and when busy with other client she called back within few minutes. She answered all my questions without complaint. I highly...
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Reply from Melissa Hoover
April 13th, 2026 05:36 PM
Ebenezer, thank you so much for your kind words. It truly means a lot to me. Helping your family purchase a home you love was an absolute privilege. I’m so grateful for the trust you placed in me throughout the process, and I’m glad we were...
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Thank you so much Melissa, you really helped us get into a home that we love. Grace, the children and I say thank you so much. If you are looking to buy a home, Melissa with Highland Residential Mortgage is the best place to get your loan—stress-less...
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Reply from Melissa Hoover
April 9th, 2026 07:53 PM
Ebenezer, thank you so much for your kind words. It truly means a lot to me. Helping your family purchase a home you love was an absolute privilege. I’m so grateful for the trust you placed in me throughout the process, and I’m glad we were...
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Melissa went overboard to help us and make the refi a pleasant experienc.
Reply from Melissa Hoover
April 1st, 2026 02:49 PM
Thank you so much, Cole Family! I truly appreciate your kind words. It was a pleasure helping you through your refinance, and I’m so glad we were able to make it a smooth and positive experience. I’m always here if you need anything in the...
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Melissa has done two mortgages for us, including one during the crazy 2021 housing market. She's incredible. She's incredibly knowledgeable and generous with her time. Her advice made us incredibly comfortable navigating a challenging market....
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Reply from Melissa Hoover
March 26th, 2026 03:41 PM
Thank you so much, Hassig Family. It truly means a lot to have had the opportunity to work with you not once, but twice — especially during such a competitive and challenging market. I’m so grateful for your trust over the years. Helping you...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Adjustable Rate Mortgages
DSCR Loans
Cash-Out Refinances
Interest-Only 40-Year Mortgage
Home Equity Loan
Bank Statement Loans
Specialities
Purchase
Refinance
Mortgage
Home Loans
Conventional
VA
FHA
USDA
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Search Rank ScoreLearn More →
318
/850
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Addresses and Serving Areas
Year Started
1992
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 195039
Hobbies
- Family time
- Reading
- Golf - when I get my knee redone!
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