Melissa Hoover
Senior Loan Officer/Sales Manager
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Melissa was fantastic to work with! Very knowledgeable, communicative, and made herself available for questions when they popped up. Thanks for all your help Melissa, we love our new home!
Melissa was super communicative, exceptionally responsive by email and phone, and could not have asked for a better first time home loan experience. She was so proactive in securing us the best rate possible.
Reply from Melissa Hoover
August 7th, 2026 02:35 PM
Ray & Thomas, thank you both for taking the time to share your experience. Your recommendation truly means a great deal to me. It was a privilege to help you with your first home purchase. My goal is always to advocate for my clients, communicate...
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Melissa i I felt was looking out for our interests while representing her company, which I understand is challenging. If there are any promotional opportunities for her I highly recommend her as she is accountable and gets the job done.
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Reply from Melissa Hoover
August 7th, 2026 02:35 PM
Ray & Thomas, thank you both for taking the time to share your experience. Your recommendation truly means a great deal to me. It was a privilege to help you with your first home purchase. My goal is always to advocate for my clients, communicate...
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Melissa stays on top of things and is great communicating. We were able to close in less than 30 days !! Very Impressiv.
Reply from Melissa Hoover
July 29th, 2026 06:04 PM
Thank you for taking the time to share your experience! It was a pleasure working with you, and I truly appreciate your trust throughout the transaction. Great communication and staying ahead of every detail are priorities for me, so I'm thrilled...
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Melissa is very patient with me she knows im a busy mom. All documents I needed she guide me in every step of the way im very grateful I have her as my lender.
Reply from Melissa Hoover
July 29th, 2026 09:51 PM
Lorie, thank you so much for sharing your experience! It was truly a pleasure helping you through your homebuying journey. I know balancing family, work, and the mortgage process isn't easy, so I'm glad I could help make things a little less...
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Mel,When I say this is the perfect lender for the job I can’t stress that enough. She quite literally took me under her arms and walked me through A LENGTHY process but the end result left with me more than I could ever imagined. I absolutely...
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Reply from Melissa Hoover
July 21st, 2026 12:30 AM
Drew, you did this! Congratulations on your new home. Thank you so much for your kind words! It was truly a pleasure helping you through your homebuying journey. Buying a home can feel overwhelming at times, and I'm so glad I could provide...
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Melissa is always the first person we turn to whenever we have mortgage needs. We've trusted her for nearly 20 years because she is incredibly knowledgeable, responsive, and genuinely cares about her clients. She is very customer-focused and...
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Reply from Melissa Hoover
July 21st, 2026 12:30 AM
Thank you both so much for your incredibly thoughtful words. Your trust and friendship over the past 20 years truly mean the world to me.It has been an honor to be your mortgage resource through the years, and I'm grateful that you've continued...
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Melissa had the patience of a Saint in dealing with my first time home Buyers. It was a several year experience with several contracts offered. She is ALWAYS professionsl and very knowledgeable of the current market and conditions. Always looking...
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Reply from Melissa Hoover
July 8th, 2026 12:55 AM
Thank you so much, Carole, for your incredibly kind words. They truly mean so much, especially coming from someone who was both Stephanie's mom and their trusted Realtor. It was a privilege to work alongside you throughout this journey. While...
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Mel is 10/10. She answered all of our questions, setup calls when we were confused/anxious/needed reassurance in the process. I know we were a handful at times but she was so clear in communication on all steps in the process. She really made...
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Reply from Melissa Hoover
July 8th, 2026 12:53 AM
Stephanie & Ryan, thank you both so much for your incredibly kind words! It was truly an honor to be part of your first homebuying journey. Please don't ever think you were "a handful"—asking questions and wanting reassurance is exactly what...
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Melissa was friendly easy to work with. The process was very smooth.
Reply from Melissa Hoover
July 1st, 2026 06:43 PM
I'm glad to hear that you found the process smooth and enjoyed working with me, Amanda. Your feedback about my approachability is greatly appreciated. If you have any more questions or need assistance in the future, feel free to reach out.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Adjustable Rate Mortgages
DSCR Loans
Cash-Out Refinances
Interest-Only 40-Year Mortgage
Home Equity Loan
Bank Statement Loans
Specialities
Purchase
Refinance
Mortgage
Home Loans
Conventional
VA
FHA
USDA
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1992
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 195039
Hobbies
- Family time
- Reading
- Golf - when I get my knee redone!
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