Matt & Betsy Maassen
Senior Loan Officers | NMLS # 449517 / NMLS # 161...
Our story is a long one – more than 150 years long – so we’ll keep it brief.
Since May 10, 1867, we’ve been an independent and locally-owned community bank serving the St. Charles and St. Louis residents and businesses.
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They were very knowledgeable and were quick to respond to any questions we had.
Reply from Matt & Betsy Maassen
November 1st, 2023 02:04 AM
Helping great customers like you is why I'm in this business. Thank you so much for trusting us with your new home loan and for the great feedback.
Matt and everyone from his office was wonderful. Matt was competent, upbeat, highly reachable and informative. He made the loan process incredibly easy and we felt like he had our best interest in mind. We highly recommend Matt and Betsy and...
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Reply from Matt & Betsy Maassen
October 31st, 2023 03:55 PM
Thank you for the opportunity to help with your loan. I wish you many years of happiness in your new home.
Everyone was nice and knowledgeable and a very smooth process.
Reply from Matt & Betsy Maassen
October 21st, 2023 08:19 PM
I’m delighted to receive your positive feedback! We strive to provide exceptional service, and your review encourages us to keep up the good work. Thank you!
Matt was very personable and helpful. Made the experience great! Would recommend to my friends and family!!
Reply from Matt & Betsy Maassen
October 20th, 2023 02:29 PM
Thank you for the positive review. I hope you enjoy your new home. If you need anything, please give me a call.
Made things very easy and explained everything very clearly throughout the entire process
Reply from Matt & Betsy Maassen
October 19th, 2023 04:32 PM
Thank you for the nice review. I enjoyed working with you on your new home purchase.
Matt and Betsy did a great job at communicating with us! They talked us through everything throughout our building process. They made everything clear and easy for us to understand. They were always available to answer any question. They were...
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Reply from Matt & Betsy Maassen
October 16th, 2023 05:07 PM
Thank you for taking the time to provide feedback. I hope your move went smoothly as you start this new chapter!
Professional and knowledgeable communication has made my experience great. Taking a big step in life was made simple because of Matt & Betsy.
Reply from Matt & Betsy Maassen
October 14th, 2023 11:32 AM
Thanks for the great feedback. I hope you enjoy your new home!
Everything was very smooth!
Communication, All of it ☺️
Reply from Matt & Betsy Maassen
October 11th, 2023 10:34 AM
Thank you for your kind words! It's encouraging to know that we exceeded your expectations. Our team works hard to ensure every customer feels valued, and your review reassures us that we're on the right track.
I mentioned this a number of times. I needed to provide more and more documents...just about everyday for a 2 week period. If all these documents were needed, and again, I don't believe they were, then a 1-2 email to provide all documents....
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Reply from Matt & Betsy Maassen
October 11th, 2023 10:33 AM
We appreciate your review and will take your feedback into consideration as we continue to enhance our services.
Communication, friendliness and smooth experience!
Reply from Matt & Betsy Maassen
October 4th, 2023 04:48 AM
Helping great customers like you is why I'm in this business. Thank you so much for trusting us with your new home loan and for the great feedback.
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About
Our story is a long one – more than 150 years long – so we’ll keep it brief.
Since May 10, 1867, we’ve been an independent and locally-owned community bank serving the St. Charles and St. Louis residents and businesses.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
USDA Loans
Qualified Mortgage Pre-Approvals
Specialities
Conventional
Jumbo
FHA & VA
USDA Rural Housing
Construction & Renovation Loans
Second Home & Investment Properties
Refinance Solutions
First-Time Homebuyer Grants
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Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS # 449517
- NMLS # 1611391
Disclaimer
First State Bank Mortgage, A Division of First State Bank of St. Charles, MO. NMLS #416668. Equal Housing Lender. Headquarters: 2850 West Clay Street, St. Charles, MO 63301 Not a commitment to lend. For licensing information, go to: www.nmlsconsumeraccess.org