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Kelly Durnell, Ruoff Mortgage
Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...

Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Kelly was fantastic!
Reply from Kelly Durnell
May 19th, 2026 01:31 PM
Fantastic is exactly how I would have described working with YOU! Thanks for everything, you made it easy. I love your new home!
Kelly, thank you for another successful purchase. You and your team have always made mortgages such a simple process. I appreciate you all so much!
Reply from Kelly Durnell, Ruoff Mortgage
April 15th, 2026 03:31 PM
We enjoy your energy! What a positive experience for all of us! Congratulations on your new home and everything that goes along with it~
Everything
Reply from Kelly Durnell
April 15th, 2026 03:32 PM
Thank you, Nathan~ Your home is beautiful, can't wait to hear how it works for your family!!
The entire process was quick and smooth. Everyone involved was very helpful.
Reply from Kelly Durnell, Ruoff Mortgage
March 27th, 2026 03:53 PM
Congratulations, Ron to you and your family! I was honored to work with you~
Kelly D. Is the best loan officer I have worked with. She was quick to respond even after hours to any of my questions. We even closed early on my home! I cannot say enough nice things about her.
Reply from Owner
April 6th, 2026 08:04 PM
Megan, I appreciate your thoughtful feedback. I'm glad to hear that my support met your needs and that the closing process for your home was efficient. If there's anything more I can do in the future, please feel free to reach out.
Kelly is the main reason this was easy for me. She was always responding to my many many questions, even after hours. She was kind and never made me feel Like I was bothering her. I will recommend her to anyone getting a home
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Reply from Kelly Durnell, Ruoff Mortgage
March 24th, 2026 03:36 PM
One of the best closings ever! Thank you, Centurion... I am still here for you even after closing. Best Wishes in your new home~
Kelly Durnell, Ruoff Mortgage has received a review with 5 star rating from Whitney H
Reply from Owner
March 23rd, 2026 12:35 PM
Enjoy your new home!!
very easy and quick process
Reply from Kelly Durnell, Ruoff Mortgage
March 21st, 2026 09:20 PM
The reason the process was quick and easy was because you made it that way! Thanks for all of your hard work! Love your home~
Kelly went above and beyond In each and every step of the process and always communicated clearl. With the great team of Ruoff, our dream of buying our first home made possible.
Reply from Kelly Durnell, Ruoff Mortgage
March 19th, 2026 01:03 PM
MAYA!!!!!!!!! We became a great team~ I can't tell you how happy I am for you and your family, I know this home means everything to you....and it does to me too~
Had an amazing experience with Ruoff. Kelly Durnell went above and beyond for our family. Top notch! Would definitely recommend for anyone looking to purchase a home.
Reply from Owner
March 13th, 2026 01:15 PM
Thank you, Christopher! It was all worth it! What a great home you have~
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About
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Conventional
FHA
VA
USDA
Indiana Housing
Doctor's Only
Jumbo
Refinancing-Rate and Term
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Positions
- Ruoff Mortgage Company - Mortgage Loan OfficerNov 22, 2017 - Current
Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1991
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 191243
- OH - MLO-OH.191243
Achievements
- Rising Star 2023
- President's Club 2020
- President's Club 2021
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Hobbies
- Attending sporting events
- Watching sports of any kind!
- Renovating distressed homes.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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