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Kelly Durnell, Ruoff Mortgage
Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...

Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
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8 AM to 6 PM
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Reviews from Web
Everything was great Kelley and MELISSA took care of everything and I was in Muncie and they were in Fort Wayne and we are able to do everything either over the phone via email or text. It really went really well. I would refer them to anybody....
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Reply from Kelly Durnell, Ruoff Mortgage
September 10th, 2025 05:12 PM
Thank you, Leslie! We enjoyed helping you with your home goals!
Kelley went above and beyond, she could not have been better. Would highly recommend her.
Reply from Kelly Durnell, Ruoff Mortgage
August 19th, 2025 06:13 PM
Jessi! Thank you for allowing me to take this journey with you, I valued every moment! Congratulations on your new home~~
Thank you for the clear and prompt communication. You were available around the clock and made sure that the process was smooth. We appreciate the proactive approach. You did a great job.
Reply from Owner
August 7th, 2025 07:47 PM
Love your new house! Time to start a new chapter in your story~
Kelly, Melissa M., and Melissa V. were all great to work with! They were very knowledgeable about the process, explained things in a way that was easy to follow, and communicated quickly and often as they guided me through the mortgage process....
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She is very prompt and kind. She showed uo to a 7am closing. Would recomend.
Reply from Kelly Durnell, Ruoff Mortgage
July 14th, 2026 02:47 PM
You were great at this mortgage thing! You were always there when we needed you~ Time to make your house a home! Thanks so much for everything!
Kelly is beyond top notch! She is amazing to work with from start to finish. Buying a home is singlehandedly one of the most stressful things on earth to do, she makes it feel much easier. Everything about the whole process runs smoother when...
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Reply from Kelly Durnell, Ruoff Mortgage
July 14th, 2026 02:45 PM
It always helps to have a buyer jump right in every time we need something...and that is you! I always love working with you guys. My fear is that you are going to love this home and stay awhile! I am getting used to this "yearly" thing! Your...
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We had a wonderful experience working with our mortgage company throughout the home-buying process. They were knowledgeable, responsive, and took the time to answer all of our questions, making what could have been a stressful experience feel...
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Reply from Kelly Durnell, Ruoff Mortgage
June 23rd, 2026 01:37 PM
Thank you so much for your kind words~ We are proud of the work you put into getting your home, now go ENJOY!
Kelly Durnell was an excellent partner during the purchase of my new home. She was efficient and expedited the process and I was able to close three weeks from my purchase offer being accepted. I would highly recommend Kelly and Ruoff Mortgage...
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Reply from Owner
June 23rd, 2026 01:40 PM
It is always fun to work with people that really want their new home and will work with us to get the documents in! You are that person for us! We appreciated your hard and quick work every step of the way!
Ruoff did a great job in the entire process
Reply from Kelly Durnell, Ruoff Mortgage
June 17th, 2026 03:18 PM
What a wonderful first home you have! Congratulations, Justin~ It was so good to work with you guys!
Ruoff and Kelly Durnell were wonderful to work with!
Reply from Owner
June 17th, 2026 03:21 PM
Thank you, Cindy! You made things easy for us by responding so quickly! Your new home is so worth it! Congratulations!
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About
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Conventional
FHA
VA
USDA
Indiana Housing
Doctor's Only
Jumbo
Refinancing-Rate and Term
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Positions
- Ruoff Mortgage Company - Mortgage Loan OfficerNov 22, 2017 - Current
Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1991
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 191243
- OH - MLO-OH.191243
Achievements
- Rising Star 2023
- President's Club 2020
- President's Club 2021
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Hobbies
- Attending sporting events
- Watching sports of any kind!
- Renovating distressed homes.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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