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Kelly Durnell, Ruoff Mortgage
Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...

Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Kelly was outstanding! She helped me and was super responsive awesome job.
Reply from Owner
August 24th, 2026 06:28 PM
John, I appreciate your kind words about my responsiveness and support. I'm glad I could assist you effectively throughout the process.
Kelly was outstanding! She helped me and was super responsive awesome job.
Reply from Kelly Durnell, Ruoff Mortgage
August 11th, 2026 03:24 PM
People like you are the reason I work in this crazy business! Enjoy your home!
Kelly Durnell, Ruoff Mortgage has received a review with 5 star rating from Nancy R
Reply from Owner
August 21st, 2026 03:43 PM
Nancy, thank you for the perfect rating! I appreciate your support and trust in my services at Ruoff Mortgage.
Kelly is so knowledgeable and friendly
Reply from Kelly Durnell, Ruoff Mortgage
August 10th, 2026 06:54 PM
We became a good team! We had one common purpose and accomplished it together! Thank you for everything~~
Everything went quick and smooth. Kelly was fantastic to work with.
Reply from Kelly Durnell, Ruoff Mortgage
July 29th, 2026 08:42 PM
Enjoy, my friend, enjoy~~
Kelly, Melissa M., and Melissa V. were all great to work with! They were very knowledgeable about the process, explained things in a way that was easy to follow, and communicated quickly and often as they guided me through the mortgage process....
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Reply from Kelly Durnell, Ruoff Mortgage
July 27th, 2026 08:21 PM
We enjoyed working with you and for you! What a great home! Welcome to Homeownership~
She is very prompt and kind. She showed uo to a 7am closing. Would recomend.
Reply from Kelly Durnell, Ruoff Mortgage
July 14th, 2026 02:47 PM
You were great at this mortgage thing! You were always there when we needed you~ Time to make your house a home! Thanks so much for everything!
Kelly is beyond top notch! She is amazing to work with from start to finish. Buying a home is singlehandedly one of the most stressful things on earth to do, she makes it feel much easier. Everything about the whole process runs smoother when...
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Reply from Kelly Durnell, Ruoff Mortgage
July 14th, 2026 02:45 PM
It always helps to have a buyer jump right in every time we need something...and that is you! I always love working with you guys. My fear is that you are going to love this home and stay awhile! I am getting used to this "yearly" thing! Your...
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We had a wonderful experience working with our mortgage company throughout the home-buying process. They were knowledgeable, responsive, and took the time to answer all of our questions, making what could have been a stressful experience feel...
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Reply from Kelly Durnell, Ruoff Mortgage
June 23rd, 2026 01:37 PM
Thank you so much for your kind words~ We are proud of the work you put into getting your home, now go ENJOY!
Kelly Durnell was an excellent partner during the purchase of my new home. She was efficient and expedited the process and I was able to close three weeks from my purchase offer being accepted. I would highly recommend Kelly and Ruoff Mortgage...
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Reply from Owner
June 23rd, 2026 01:40 PM
It is always fun to work with people that really want their new home and will work with us to get the documents in! You are that person for us! We appreciated your hard and quick work every step of the way!
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About
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Conventional
FHA
VA
USDA
Indiana Housing
Doctor's Only
Jumbo
Refinancing-Rate and Term
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Positions
- Ruoff Mortgage Company - Mortgage Loan OfficerNov 22, 2017 - Current
Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1991
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 191243
- OH - MLO-OH.191243
Achievements
- Rising Star 2023
- President's Club 2020
- President's Club 2021
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Hobbies
- Attending sporting events
- Watching sports of any kind!
- Renovating distressed homes.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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