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Kelly Durnell, Ruoff Mortgage - Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS# 141868 in Fort Wayne, IN
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Kelly Durnell, Ruoff Mortgage

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Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...

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Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
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Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
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    John K
    Posted on August 11th, 2026 03:07 PM
    Kelly was outstanding! She helped me and was super responsive awesome job.
    Reply from Owner
    August 24th, 2026 06:28 PM
    John, I appreciate your kind words about my responsiveness and support. I'm glad I could assist you effectively throughout the process.
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    John I K
    Antwerp, OH
    Posted on August 11th, 2026 03:07 PM
    Kelly was outstanding! She helped me and was super responsive awesome job.
    Reply from Kelly Durnell, Ruoff Mortgage
    August 11th, 2026 03:24 PM
    People like you are the reason I work in this crazy business! Enjoy your home!
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    Nancy R
    Posted on August 10th, 2026 06:37 PM
    Kelly Durnell, Ruoff Mortgage has received a review with 5 star rating from Nancy R
    Reply from Owner
    August 21st, 2026 03:43 PM
    Nancy, thank you for the perfect rating! I appreciate your support and trust in my services at Ruoff Mortgage.
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    Nancy K R
    Decatur, IN
    Posted on August 10th, 2026 06:37 PM
    Kelly is so knowledgeable and friendly
    Reply from Kelly Durnell, Ruoff Mortgage
    August 10th, 2026 06:54 PM
    We became a good team! We had one common purpose and accomplished it together! Thank you for everything~~
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    Debra A M
    Fort Wayne, IN
    Posted on July 29th, 2026 08:25 PM
    Everything went quick and smooth. Kelly was fantastic to work with.
    Reply from Kelly Durnell, Ruoff Mortgage
    July 29th, 2026 08:42 PM
    Enjoy, my friend, enjoy~~
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    Michael J B
    Fort Wayne, IN
    Posted on July 25th, 2026 06:45 PM
    Kelly, Melissa M., and Melissa V. were all great to work with! They were very knowledgeable about the process, explained things in a way that was easy to follow, and communicated quickly and often as they guided me through the mortgage process....
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    Reply from Kelly Durnell, Ruoff Mortgage
    July 27th, 2026 08:21 PM
    We enjoyed working with you and for you! What a great home! Welcome to Homeownership~
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    Aidan T F
    Huntington, IN
    Posted on July 9th, 2026 03:43 PM
    She is very prompt and kind. She showed uo to a 7am closing. Would recomend.
    Reply from Kelly Durnell, Ruoff Mortgage
    July 14th, 2026 02:47 PM
    You were great at this mortgage thing! You were always there when we needed you~ Time to make your house a home! Thanks so much for everything!
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    Misty M C
    Fort Wayne, IN
    Posted on July 5th, 2026 07:17 PM
    Kelly is beyond top notch! She is amazing to work with from start to finish. Buying a home is singlehandedly one of the most stressful things on earth to do, she makes it feel much easier. Everything about the whole process runs smoother when...
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    Reply from Kelly Durnell, Ruoff Mortgage
    July 14th, 2026 02:45 PM
    It always helps to have a buyer jump right in every time we need something...and that is you! I always love working with you guys. My fear is that you are going to love this home and stay awhile! I am getting used to this "yearly" thing! Your...
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    Mickenzie M H
    Decatur, IN
    Posted on June 21st, 2026 12:57 PM
    We had a wonderful experience working with our mortgage company throughout the home-buying process. They were knowledgeable, responsive, and took the time to answer all of our questions, making what could have been a stressful experience feel...
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    Reply from Kelly Durnell, Ruoff Mortgage
    June 23rd, 2026 01:37 PM
    Thank you so much for your kind words~ We are proud of the work you put into getting your home, now go ENJOY!
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    Cindy B
    Posted on June 19th, 2026 05:43 PM
    Kelly Durnell was an excellent partner during the purchase of my new home. She was efficient and expedited the process and I was able to close three weeks from my purchase offer being accepted. I would highly recommend Kelly and Ruoff Mortgage...
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    Reply from Owner
    June 23rd, 2026 01:40 PM
    It is always fun to work with people that really want their new home and will work with us to get the documents in! You are that person for us! We appreciated your hard and quick work every step of the way!
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    About
    Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance
    Specialities
    Conventional
    FHA
    VA
    USDA
    Indiana Housing
    Doctor's Only
    Jumbo
    Refinancing-Rate and Term
    View All
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    Positions
    • Ruoff Mortgage Company - Mortgage Loan Officer
      Nov 22, 2017 - Current
    Memberships
    • NMLS Member
    Addresses and Serving Areas

    Year Started

    1991

    Time Zone

    Eastern Standard Time (EST)
    Licenses
    • NMLS# 191243
    • OH - MLO-OH.191243
    Achievements
    • Rising Star 2023
    • President's Club 2020
    • President's Club 2021
    • View All
    Hobbies
    • Attending sporting events
    • Watching sports of any kind!
    • Renovating distressed homes.
    • View All
    Disclaimer
    Equal Housing Lender
    Ruoff Mortgage Company, Inc. is an Equal Housing Lender
    Ruoff Mortgage Company, Inc. | NMLS ID #141868
    1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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