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Kelly Durnell, Ruoff Mortgage
Sales Manager | NMLS# 191243 | Ruoff Mortgage NMLS...
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
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Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Ruoff did a great job in the entire process
Reply from Kelly Durnell, Ruoff Mortgage
June 17th, 2026 03:18 PM
What a wonderful first home you have! Congratulations, Justin~ It was so good to work with you guys!
Ruoff and Kelly Durnell were wonderful to work with!
Reply from Owner
June 17th, 2026 03:21 PM
Thank you, Cindy! You made things easy for us by responding so quickly! Your new home is so worth it! Congratulations!
The process was easy to understand from start to finish. I was so impressed that I was able to close within three weeks of making an offer. Would highly recommend. My son has used Ruoff as well and it is the main reason I went with Ruoff.
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Reply from Kelly Durnell, Ruoff Mortgage
June 16th, 2026 04:39 PM
Who knew you needed a new home, Cindy!! It popped up and you grabbed it! Thank you for everything you did to get the home so quickly, it always makes a difference! Enjoy~
Kelly Durnell, Ruoff Mortgage has received a review with 5 star rating from Anthony P
Reply from Owner
June 9th, 2026 06:57 PM
Thank you, Anthony! Enjoy your home!
There's a reason we chose Ruoff a second time as our Mortgage Broker, specifically with Kelly Durnell. She was amazing the first time around and was once again the second time!
Reply from Kelly Durnell, Ruoff Mortgage
June 9th, 2026 06:59 PM
You are so kind, Anthony~~Your loyalty means everything to me! A great home for wonderful people, Enjoy!
Helpful and communicative, and was also great at collaborating with me and my real-estate agent!
Reply from Kelly Durnell
June 9th, 2026 07:02 PM
We were a great team, Garrick! I appreciate you always jumping on everything when we needed you to!
We love your home and hope you enjoy it for many years to come!
Kelly made sure I was informed every step of the way about what was going on. She made the process of buying my first home easy.
Reply from Kelly Durnell, Ruoff Mortgage
June 1st, 2026 11:10 AM
Thank you for choosing, Ruoff and me for your first home! You made it easy because you were so prepared~ You have a great home, Enjoy!
Kelly Durnell, Ruoff Mortgage has received a review with 5 star rating from Jim G
Reply from Owner
June 1st, 2026 11:10 AM
You are the best, Jim!
Working with great people.
Reply from Kelly Durnell, Ruoff Mortgage
May 26th, 2026 03:44 PM
Thank you, Jim! It truly became a team effort! I'm so happy for you~
An overall great experience! Kelly and her team made the process easy and were always friendly!
Reply from Kelly Durnell, Ruoff Mortgage
May 19th, 2026 01:29 PM
We so enjoyed you too! You have a beautiful home~~
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About
Additional Licenses: NMLS# 191243 | OH - MLO-OH.191243.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Conventional
FHA
VA
USDA
Indiana Housing
Doctor's Only
Jumbo
Refinancing-Rate and Term
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Positions
- Ruoff Mortgage Company - Mortgage Loan OfficerNov 22, 2017 - Current
Memberships
- NMLS Member
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1991
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 191243
- OH - MLO-OH.191243
Achievements
- Rising Star 2023
- President's Club 2020
- President's Club 2021
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Hobbies
- Attending sporting events
- Watching sports of any kind!
- Renovating distressed homes.
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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