Katerina Stephens
Loan Officer | NMLS # 1574190
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Katerina is a true professional and was able to answer any question.
Reply from Katerina Stephens
April 15th, 2024 05:46 PM
Thank you, Randy, for your uplifting review. It brings me great satisfaction to know that I was able to assist you effectively. Your acknowledgment of my professionalism is truly appreciated. I strive to provide the highest quality of service....
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Mason McDuffie made the whole process relatively easy for all of the many forms that required signature and approval.
Katerina made sure we got what was needed and followed up many times. We appreciated that.
Reply from Katerina Stephens
March 18th, 2024 06:56 PM
I'm incredibly grateful for your kind words, Eliot. It was my pleasure to assist you throughout the process and ensure everything went smoothly. Your appreciation means a lot to me and the entire team at Mason-McDuffie Mortgage. We strive to...
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You were informative, and kept us up-to-date on what needed to be done.
Reply from Katerina Stephens
March 18th, 2024 07:00 PM
I'm thrilled to hear that you found our communication and updates helpful throughout the process, Abby. It's our priority to ensure our clients are well-informed every step of the way. Thank you for your kind words and the perfect rating! I...
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Always available to answer questions
Reply from Katerina Stephens
February 28th, 2024 01:57 AM
I truly appreciate your positive review, John. I am glad to hear that you found my availability and willingness to answer your questions beneficial. At Mason-McDuffie Mortgage, we strive to deliver excellent customer service. We look forward...
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If you have a client with multiple K-1s and a more complicated Balance sheet, your online application questions are inadequate to get a full picture of the clients Financial strength and Net Worth.If you had the full text I tire maybe the Underwriters...
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Reply from Katerina Stephens
February 4th, 2024 07:02 PM
Thank you for your constructive feedback, Michael. Your insights about the online application process and underwriting are appreciated. We understand that every client's financial situation is unique and we strive to make our process as clear...
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Communication
Reply from Katerina Stephens
February 1st, 2024 06:30 PM
Thank you for your feedback, Irene. I'm delighted to hear that you found our communication satisfactory. At Mason-McDuffie Mortgage, we prioritize open and clear communication to ensure our clients have a seamless experience. I appreciate your...
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Katerina is great at her job and kind to boot. Great communicator and she shows a genuine care and consideration of her clients and others that she works with.
Reply from Katerina Stephens
February 1st, 2024 06:31 PM
Thank you so much for your kind words, Melissa. I'm thrilled to hear that you had a positive experience with us at Mason-McDuffie Mortgage. Your satisfaction is my top priority and it's wonderful to know that my communication efforts and care...
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Great communication. Very helpful in guiding me through the whole process as well as keeping me up to speed with the online process. Very much appreciated it. Thank you so much
Reply from Katerina Stephens
February 1st, 2024 06:32 PM
I'm sincerely grateful for the wonderful review, Chris. It was my absolute pleasure to guide you through the process and ensure that you were up to speed. Your satisfaction is paramount to us at Mason-McDuffie Mortgage. Thank you so much for...
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Very responsive!
Reply from Katerina Stephens
February 1st, 2024 06:33 PM
I'm delighted to hear that you found my service to be responsive, Tino! Your feedback means a lot to me. Providing the best service possible is always my goal, and I'm glad I was able to meet your expectations. I'm looking forward to assisting...
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Great help and support from beginning to end
Reply from Katerina Stephens
December 2nd, 2023 01:22 AM
Thank you for your business and the opportunity to help you in Idaho! It was a pleasure working with you, Bonnie!
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
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Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Bridge Loans
Fixed Rate Mortgages
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- NMLS # 1574190
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