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4.16
Encompass
J
John E F
Vancouver, WA
Posted on February 28th, 2024 01:50 AM
Always available to answer questions
Reply from Katerina Stephens
February 28th, 2024 01:57 AM
I truly appreciate your positive review, John. I am glad to hear that you found my availability and willingness to answer your questions beneficial. At Mason-McDuffie Mortgage, we strive to deliver excellent customer service. We look forward...
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4.66
Encompass
M
Michael G P
SUMMERFIELD, FL
Posted on February 4th, 2024 01:57 PM
If you have a client with multiple K-1s and a more complicated Balance sheet, your online application questions are inadequate to get a full picture of the clients Financial strength and Net Worth.If you had the full text I tire maybe the Underwriters...
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Reply from Katerina Stephens
February 4th, 2024 07:02 PM
Thank you for your constructive feedback, Michael. Your insights about the online application process and underwriting are appreciated. We understand that every client's financial situation is unique and we strive to make our process as clear...
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4.5
Encompass
I
Irene L P
SUMMERFIELD, FL
Posted on February 1st, 2024 03:33 PM
Communication
Reply from Katerina Stephens
February 1st, 2024 06:30 PM
Thank you for your feedback, Irene. I'm delighted to hear that you found our communication satisfactory. At Mason-McDuffie Mortgage, we prioritize open and clear communication to ensure our clients have a seamless experience. I appreciate your...
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4.83
Encompass
M
Melissa L
RIDGECREST, CA
Posted on December 18th, 2023 05:24 PM
Katerina is great at her job and kind to boot. Great communicator and she shows a genuine care and consideration of her clients and others that she works with.
Reply from Katerina Stephens
February 1st, 2024 06:31 PM
Thank you so much for your kind words, Melissa. I'm thrilled to hear that you had a positive experience with us at Mason-McDuffie Mortgage. Your satisfaction is my top priority and it's wonderful to know that my communication efforts and care...
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5.0
Encompass
C
Chris R F
Gilroy, CA
Posted on December 9th, 2023 06:37 PM
Great communication. Very helpful in guiding me through the whole process as well as keeping me up to speed with the online process. Very much appreciated it. Thank you so much
Reply from Katerina Stephens
February 1st, 2024 06:32 PM
I'm sincerely grateful for the wonderful review, Chris. It was my absolute pleasure to guide you through the process and ensure that you were up to speed. Your satisfaction is paramount to us at Mason-McDuffie Mortgage. Thank you so much for...
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5.0
Encompass
T
Tino L
Gilroy, CA
Posted on December 6th, 2023 06:38 PM
Very responsive!
Reply from Katerina Stephens
February 1st, 2024 06:33 PM
I'm delighted to hear that you found my service to be responsive, Tino! Your feedback means a lot to me. Providing the best service possible is always my goal, and I'm glad I was able to meet your expectations. I'm looking forward to assisting...
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5.0
Encompass
B
Bonnie D
Meridian, ID
Posted on December 1st, 2023 07:38 PM
Great help and support from beginning to end
Reply from Katerina Stephens
December 2nd, 2023 01:22 AM
Thank you for your business and the opportunity to help you in Idaho! It was a pleasure working with you, Bonnie!
5.0
Encompass
J
Jeff C
Meridian, ID
Posted on December 1st, 2023 01:26 PM
Very smooth transaction!
Reply from Katerina Stephens
December 2nd, 2023 01:25 AM
Thank you for the review , Jeff! It was great working with you! Do not hesitate to reach out if I can help you in the future.
5.0
Encompass
M
Martin O H
DAYTON, NV
Posted on October 22nd, 2023 07:30 PM
In my opinion Katerina is just about the most special lady on the planet. My loan had several twists and turns, compliments of a former spouse, and Katerina met every challenge with a smile, a fantastic attitude and an unwavering level of determination...
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Reply from Katerina Stephens
October 23rd, 2023 06:10 PM
Thank you generous and kind words, Martin! I am so happy that we have been able to help you! :)
5.0
Encompass
E
Emmett J H
SOUTH BEND, IN
Posted on October 19th, 2023 01:08 PM
In my mind, Katerina went above and beyond in staying in touch throughout the process. She was more than willing to generate scenarios with the best outcome for us. Moreover, Katerina projected concern and care for our place in the process....
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Reply from Katerina Stephens
October 19th, 2023 10:16 PM
I am so delighted that I had the opportunity to help you with the loan process for your home! It was great working with Benda and you. You are both amazing ! :)

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