Joanna Ward
Sr. Loan Consultant
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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Getting answers back quickly, and getting ahold of someone in a timely manner was nice.
Reply from Joanna Ward
October 30th, 2025 04:29 PM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
Communication and Joanna's knowledge of the process.
Reply from Joanna Ward
September 30th, 2025 07:51 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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Joanna was friendly. She listened to my concerns and explained everything to me about the process and what I needed to do.
Reply from Joanna Ward
September 27th, 2025 02:45 AM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
Joanna was extremely responsive and helped me identify options other lenders did not. She made the process very easy. I would definitely reach out to her for any future needs.
Reply from Joanna Ward
September 17th, 2025 07:38 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
Sometimes these things are very stressful, but all your people treated me so wonderful that it was for the most part a Wonderful experience.
Reply from Joanna Ward
August 30th, 2025 05:36 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
read more
joanna and Kenzy were awesome. They were so professional yet so assessable. Had answers to my questions, even my silly ones. Such a pleasure. Give them a raise.
Reply from Joanna Ward
August 13th, 2025 01:47 PM
Thank you so much for your response to our survey Vicki. Please let us know how we can make it to 5 stars next time. Your feedback is appreciated.
Very helpful. She answered all our questions, and never once made us go through anything that made us uncomfortable with the whole Covid situation. Thanks Joanna!
Joanna was very response, quick to respond, and patient. She was very informative and assisted in all areas. She helped get us the best rate abs answered all of our questions.
Great communication! Very Helpful!
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
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Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing