Jacob Stanley
Sr. Loan Officer
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate ... Show More
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I felt like when my loan got transferred from Jacob to Chad for the processor side is when things went downhill the communication was lacking and then when I got stern because I was getting zero communication I was told he didn't like that...
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Reply from Jacob Stanley
August 3rd, 2026 02:37 PM
Amber, I appreciate you sharing your experience and I'm sorry to hear about the communication issues you faced during the loan process. It's important to me that our clients feel informed and supported every step of the way. Please reach out...
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Everyone did their part and although all players weren’t as punctual as others we made it to the finish line all together and that’s what matters most.
The entire process from beginning to end was simple and stress free. I felt valued as a customer. I will definitely recommend NAF and Jake without a doubt.
Smooth and seamless.
Reply from Jake Stanley
April 11th, 2024 12:22 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
It was nerve wrecking but bag made sure I close on time and my needs were met shout out to Tammy from NAF in Columbus she needs a raise also Brian.
Reply from Jake Stanley
April 7th, 2024 07:26 AM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
It was a smooth experience in my experience, I was the seller's agent but I can say that the hybrid closing package made closing day a breeze.
Jake was very responsive whenever my client or myself reached out to him. He was able to close our deal in a timely manner.
Not only was the client overly disappointed with Jake but the lack of knowledge and communication makes New American Funding look bad. As an agent I would call asking questions about things on the appraisal and Jake would say he would call...
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This was the first time buying a home for us and Jake and all the staff at NAF that helped us along the made this a great overall experience. All staff was very informative and answered any and all question that we had in a timely manner.
Reply from Jake Stanley
March 18th, 2024 12:07 PM
Congratulations on becoming homeowners Ashley and Erich! It was a pleasure to assist you!
Communication was fast and effective.
Reply from Jake Stanley
March 22nd, 2024 12:57 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
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About
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing