Gene Frazier
Highlands Residential Mortgage, Ltd.
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Getting things done one at a time and the support from Mrs. Ruffhead
Reply from Gene Frazier
April 24th, 2026 07:39 PM
I appreciate your feedback, Mary. It's good to hear that you found the support from Mrs. Ruffhead helpful. If there's anything else I can assist you with, please let me know.
I would say get stuff done one at a time
Reply from Gene Frazier
April 20th, 2026 05:49 PM
Thank you for your feedback, Marcus. I appreciate your perspective and will keep it in mind as I work to improve my services. If there's anything specific you'd like to discuss or suggest, please feel free to reach out to me directly.
I had an excellent experience working with Gene and his team! They took time to explain every option, ensuring I got the best possible rate without any hidden surprises. If you want a lender who is professional, honest, and truly looks out...
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Reply from Gene Frazier
April 17th, 2026 03:34 PM
I'm glad to hear you had an excellent experience, Shawn. It's important to me to ensure that all options are clearly explained and that you receive the best possible rate without surprises. Thank you for your kind words about my team's professionalism...
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The process was smooth and efficient. Gene and Ann answered all of my questions with clarity and patience. I am looking forward to learning more about future options for leveraging the equity in my home.
Reply from Gene Frazier
April 9th, 2026 01:40 PM
It's great to know that you found the process smooth and efficient, Fatima. I'm pleased that both Ann and I could address your questions clearly and patiently. When you're ready to explore future options with your home's equity, feel free to...
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Gene, Ann, and Heath are some of the best people I've worked with. Not only did they explain every step of the arduous process, but they gave me several options of how to best structure my mortgage. They communicate day and night and are very...
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Reply from Gene Frazier
March 27th, 2026 01:53 PM
I'm truly grateful for your kind words, Asharon. It's wonderful to hear that you found the guidance provided by Ann, Heath, and myself helpful during the mortgage process. I'm glad we could offer you various options and maintain open communication...
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Gene and his team are extremely responsive as well as informative. They are with you every step of the way, taking care of the details and seeing it through. We greatly appreciate their hard work and dedication.
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Reply from Gene Frazier
March 27th, 2026 12:55 PM
I appreciate your thoughtful review, Dena. I'm pleased to hear that you found our responsiveness and attention to detail beneficial throughout the process. Being there for clients every step of the way is important to me, and I'm grateful for...
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Awsome experience!
Reply from Gene Frazier
March 25th, 2026 01:31 PM
I'm glad to hear you had a positive experience, David. If there's anything else I can assist you with, just let me know.
Gene and his team are engaged with the clients, provide timely updates and help the buyers to determine the best financing options and/or programs that are available to them.
Reply from Gene Frazier
March 23rd, 2026 08:43 PM
I truly appreciate your feedback, Vernada. It's great to know that you felt engaged and well-informed during the process. Assisting clients in finding the best financing options is a priority for me and my team. If there are any other ways...
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Gene is an expert!
Reply from Gene Frazier
March 5th, 2026 06:02 PM
Thanks for the kind words, Tohmai. I'm glad to know you found my expertise helpful. If there’s anything else you need, feel free to reach out.
The team is so knowledgeabl, efficient, warm, and pleasant! Thank you so much for everything you did to make the process so smooth for us for a SECOND time! You are all amazing!
Reply from Gene Frazier
December 4th, 2025 04:15 PM
Thank you for sharing your experience, Timisa. I'm pleased to hear that the team made the process smooth for you once again. Your appreciation means a lot to us. If there's anything more I can do for you, please let me know.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 195298
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