Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM
Sun
8 AM to 5 PM
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Reviews from Web
Ryan Gummere - Northpointe Bank has received a review with 5 star rating from Pamela R
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Jim Van Law - Northpointe Bank
Working with Jim Van Law and his team was an absolute pleasure.They truly cared about my needs and went above and beyond to make the process stress-free.I felt supported every step of the way, their kindness and professionalism made a huge...
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Reply from Owner
January 9th, 2026 03:55 PM
Carm, appreciate your kind words.
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Jim Van Law - Northpointe Bank
I recently worked with Jim and his team on securing a home equity loan. They were professional,knowledgable,and incredibilty responsive throughout the entire process. Every question I had was answered promptly and clearly,making what could...
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Reply from Jim Van Law - Northpointe Bank
January 8th, 2026 09:11 PM
Carmelita, I really appreciate your kind words. I'm glad to hear that I could help make your experience with the home equity loan process smooth and clear. It was important to me that all your questions were addressed promptly, and I'm grateful...
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The process was quick and efficient for the most part. There was a snag with the title company at one point, and so the closing had to be scheduled, but Matt did a wonderful job at keeping us updated and correcting issues when they arose.
Reply from Matt Howard
January 15th, 2026 06:34 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
Ian made everything easy and answered all questions quickly and sufficiently. Interest rates and fees were very competitive.
Reply from Ian McLellan
January 15th, 2026 06:16 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
The "outgoing" mortgage company TD Bank were extraordinarily difficult to work with, and John very patiently and consistently dealt with their complications to get us to the finish line.
Reply from John Goedecke
January 15th, 2026 05:38 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
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Tim Pierce - Northpointe Bank
Tim Pierce was very accomodating and takes time to explain the whole process in detail. He was always available to speak to us when we have questions. He and his team member always gave us heads up on any upcoming events or activities relating...
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Reply from Tim Pierce - Northpointe Bank
January 8th, 2026 02:14 PM
I really appreciate the opportunity to help with achieving a great outcome on your new loan Tsultrem! It was so great to get to meet and get to know you and your wife at the same time. Thank you for the nice words and I look forward to our...
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We recently refinanced our home with Ian and it was INCREDIBLY easy. Ian was very attentive and kept us well-informed during each step of the process. Rates and fees were also very competitive. Would highly recommend.
Overall very easy to work with Matt and Northpointe. Transparent, no fuss, straight forward through the entire process. Answered questions quicky, helped me make my decision. The best part was the fact that there wasn't any negotiation. Matt...
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Reply from Matt Howard
January 14th, 2026 08:22 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
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Jim Van Law - Northpointe Bank
Jim responded to my emails within minutes and always had answers to any questions I had. He was also quick to pick up the phone whenever I called, day or night, to address any questions or concerns. It's worth mentioning with Jim's help, we...
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Reply from Owner
January 8th, 2026 03:34 PM
George, it's great to hear that you found the process smooth and that I could assist with your questions promptly. I'm glad everything went swiftly, and I appreciate the trust you placed in me. Congratulations on closing in just 22 days!
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender