Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM
Sun
8 AM to 5 PM
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Reviews from Web
Emily seemed very interested in making the experince of getting a loan go well for me and causing me as little stress as possible. She was always pleasant and positive in every way. I felt like she was truly invested in making sure I was treated...
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Reply from Emily Floyd - Northpointe Bank
January 27th, 2026 05:27 PM
You were a joy to work with, and I am so grateful that this process allowed us to get to know each other better! Thank you for being a dream customer, and congratulations!!
Ian was very informative and helpful. He walked us through every step and made sure we understood the process. He was very responsive with the emails. I would definitely suggest Northpointe Bank and Ian McLellan to everyone.
Dennie was thorough and very responsive to any needs or questions my wife and I had. Very personable and friendly to work with!
Reply from Dennie Dowell
January 26th, 2026 01:15 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Daniel and Kelly were great to work with. Quick follow up and responses to our questions.
Reply from Daniel Winslow - Northpointe Bank
January 19th, 2026 03:23 PM
I'm grateful for your kind words, Jenny. It was a pleasure to assist you alongside Kelly, and I'm happy to hear that we were able to provide quick follow-ups and responses to your questions. If you need anything in the future, please don't...
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Jesse is knowledgeable and pleasant to work with.
Reply from Jesse Cronen - Northpointe Bank
January 21st, 2026 01:15 PM
Jack, I appreciate your feedback. It's great to hear that you found me knowledgeable and pleasant to work with during the refinancing process. If you need any more assistance or have questions in the future, don't hesitate to reach out.
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Nichole Longtin - Northpointe Bank
I regularly refer friends, family, and clients to Nichole Longtin and trust her completely. She is professional, highly responsive, and consistently does an amazing job walking people through every step of the home-buying process. The feedback...
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Easy experience! Jesse and his team made the process very simple and kept us informed the entire time.
Reply from Jesse Cronen - Northpointe Bank
January 17th, 2026 06:06 PM
I appreciate your kind words, Vicky. I'm glad to hear that the process was straightforward for you and that the communication met your expectations. Keeping you informed is a priority for me and my team. If you have any future questions or...
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Fred Couch - Northpointe Bank
No sense of urgency, took 60 Dyas to close loan even though I provided all documentation within hours of each request. LO was vague and shady would strongly urge others to avoid this LO. If not for Jesse's involvement late in the process this...
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Thank you Jim for your great service
Reply from Jim Koops
January 23rd, 2026 02:37 PM
I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.
Ryan diligently worked to close this loan, successfully navigating several difficult qualifying circumstances. These included unusual income sources and the additional rules/policies encumbering the HUD home-buying program.
Reply from Ryan Gummere
January 23rd, 2026 02:35 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender