Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM(Open now)
Sun
8 AM to 5 PM
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Reviews from Web
Theri was fabulou! She did what it took to get us prequalified in a hurry ! Prequalified on Friday, walked the house Saturday, contract on Sunday !
Reply from Theri Isaacs - Northpointe Bank
March 9th, 2026 03:30 PM
You were amazing Lisa! Congratulations!!!
Jim Koops - Northpointe Bank has received a review with 5 star rating from Eleanor R
Communication was clear and timely.
Reply from Jim Koops
March 16th, 2026 02:43 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
Mike an dhis team are very professional and efficient. they gave me confidence in every situation. I am a happy Condo owner now!!
Reply from Mike Garretson - Northpointe Bank
March 9th, 2026 03:11 PM
Hello Sara, many thanks for the nice review. As always, if you have any questions or need help in any way, do not hesitate to reach out.
Thanks again. Mike
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Laurinda Conrad - Northpointe Bank
Laurinda and her team were excellent to work with from start to finish. They were incredibly responsive and kept me informed every step of the way. Their professionalism, communication, and attention to detail made the process smooth and stress-free....
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Reply from Laurinda Conrad
March 16th, 2026 01:55 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
while some things in my application could have been handled earlier in the process to keep closing easy and on the initial scheduled date. Ian and team worked with me to provide additional documentation and prompt reviews to ensure we could...
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Reply from Ian McLellan
March 16th, 2026 08:14 PM
I'm grateful for your understanding and patience during the refinancing process, Pratik. I acknowledge that getting some elements of the application managed sooner might have been beneficial to staying on schedule. I'm glad we could work together...
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I had to reach out multiple times and it wasn't a grea experience. There were period of times there is no response neither any updates. Multiple calls that were unanswered and no return call. The service was very poor and I had to do the work...
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Reply from Matt Howard - Northpointe Bank
March 11th, 2026 12:25 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...
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Northpointe Bank - Miramar Beach
Northpointe Bank - Miramar Beach has received a review with 5 star rating from Amanda B
Reply from Owner
March 24th, 2026 12:00 AM
I appreciate the 5star review so much!! Thank you!
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Laurinda Conrad - Northpointe Bank
Laurinda, Ricki, and Samantha were spectacular. They were super responsive and always helped us when we had questions. I cannot speak highly enough of them.
Reply from Laurinda Conrad
March 16th, 2026 02:51 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
Timely communication needed durig times when Ryan was out for internal company meetings.
Reply from Ryan Bird - Northpoine Bank
March 9th, 2026 07:21 PM
Thank you for sharing your feedback with us, it truly helps us improve. I'm sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending needs.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender