Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 5 PM(Open now)
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM
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Reviews from Web
Dennie was extremely honest and made us feel like we were "taken care of". First time buying as house and it was stressful especially being dislocated. He made the process understandable for Annie and myself.
Reply from Dennie Dowell
April 20th, 2026 05:02 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Great people to work with. They were there to help me all the way through the process
Reply from Joan Corkill
April 20th, 2026 01:35 PM
I really appreciate the feedback and am looking forward to working with you again.
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Chris Smith - Northpointe Bank
Working with Chris has been an exceptional experience from start to finish. Not only has Chris assisted us in purchasing our own properties, but as a Broker, Chris has been exceptional in working with our real estate clients too. He keeps all...
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Reply from Owner
April 13th, 2026 05:17 PM
Charlene, I'm pleased to hear that working together has been such a positive experience for you and your clients. It's appreciated to know that I've been able to support both your personal property purchases and your real estate clients effectively....
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Laurinda Conrad - Northpointe Bank
Laurinda has great advice
Reply from Laurinda Conrad
April 20th, 2026 09:36 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
Overall great experience. Questions were always answered important details were always received
Reply from Jesse Cronen - Northpointe Bank
April 12th, 2026 03:22 PM
I'm grateful to hear that your experience was positive and that your questions were consistently addressed, Donald. Ensuring clarity and providing important details is a priority for me. If you ever need further assistance or have additional...
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Chris Turner – Northpointe Bank
chris is a real nice guy i appreciate all his help
Reply from Chris Turner
April 19th, 2026 08:24 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
Lindsay always goes above and beyond, she’s always available to run numbers and look at different scenarios so an offer can be crafted that makes send for buyer and the seller so that we get offers accepted for our clients! She’s creative and...
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Reply from Lindsay Ratterman - Northpointe Ban...
April 21st, 2026 03:36 AM
Means so much. Honored to be able to partner with you and help our clients make it to the closing table!!
Bad preparation for closing, more paperwork and processes to follow compared to the last time I did a refinance with this same company. Extremely bad last minute surprises about the final fees and closing conditions. Extremely bad customer...
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Reply from Jim Koops - Northpointe Bank
April 14th, 2026 05:22 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...
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Northpointe Bank - Atlanta
Marissa Hensley, our loan officer, was super friendly and approachable, and answered all of our questions promptly and thoroughly. She was very supportive through the entire process, and we appreciated her being present at closing to answer...
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Marissa was super friendly and approachable, and answered all of our questions promptly and thoroughly. She was very supportive through the entire process, and we appreciated her being present at closing to answer any last minute questions...
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Reply from Marissa Hensley
April 20th, 2026 01:36 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender