Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 5 PM(Open now)
Fri
8 AM to 5 PM
Sat
8 AM to 5 PM
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Reviews from Web
Matt was great to work with. He shared good information on the intrest rate trends and did not push me into any decisions. He shared multiple rate options and term options with me. Only thing is that gettign in touch and gettign a response...
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Reply from Matt Howard - Northpointe Bank
April 14th, 2026 05:08 PM
Thank you sharing your feedback with us, it truly helps us improve. I'm sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending needs.
Everyone was very informative along the process and friendly about everything i had questions about. Very helpful and highly recommended.
Reply from Jesse Cronen - Northpointe Bank
April 13th, 2026 04:13 PM
Jonathan, I'm grateful for your kind words and recommendation. It's great to know you found the information provided helpful and that your questions were addressed with friendliness. If you have any other questions or need further assistance,...
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Northpointe Bank - Grand Rapids, MI
Northpointe Bank - Grand Rapids, MI has received a review with 5 star rating from Haley H
Emily was proactive sharing information and walked us through the entire process before we started, which was really helpful for us as first-time home buyers. She also answered our questions kindly and quickly!
Reply from Emily Floyd - Northpointe Bank
April 13th, 2026 06:33 PM
Thank you so much, Haley!! It was an honor to work with you both, especially in the midst of so many exciting things happening! I am excited for you all to begin this next chapter in your new home!! Thank you for being so wonderful to work...
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Tim Christoffersen - Northpointe Bank
Any refi is not going to be a pleasant experience. Was Tim himself, it was just the process and issues on our end.
Reply from Tim Christoffersen - Northpointe Ba...
April 13th, 2026 04:12 PM
Hi Julie, your refinance was challenging, glad we were able to get it done for you. Thanks so much for your business!
Brett and his team were wonderful and easy to work with, in addition to the great rate offered. I will gladly work with Brett in the future and recommend him to anyone shopping for a loan!
Reply from Brett Foster - Northpointe Bank
April 13th, 2026 02:56 PM
Kelley, I'm grateful for your kind words and recommendation. It's great to know you found the process easy and were happy with the rate we offered. I look forward to working with you again in the future.
Loan officer was not responsive all the times.
Reply from Matt Howard
April 20th, 2026 12:39 PM
Himabindu, thank you for sharing your feedback. I apologize for any lack of responsiveness you experienced during the refinancing process. Please feel free to reach out to me directly if there are any additional concerns or if you need further...
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For me being not familiar with the US mortage system, I would expect more proactive communication. 1-2 in person meetings would be helpful
Reply from Jesse Cronen
April 20th, 2026 07:38 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
Great organization. My family and I felt that we were taken care of the whole time. They have a honest team and extremely easy to get in contact with. Would choose them again if we had to do it over.
Dennie was extremely honest and made us feel like we were "taken care of". First time buying as house and it was stressful especially being dislocated. He made the process understandable for Annie and myself.
Reply from Dennie Dowell
April 20th, 2026 05:02 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender